Title: Plugin Update Failed – Error Message
Last modified: August 22, 2016

---

# Plugin Update Failed – Error Message

 *  [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [11 years ago](https://wordpress.org/support/topic/plugin-update-failed-error-message/)
 * Hi,
 * We’re using Contact Form 3.5.4.
 * Whenever I try updating the plugin to the latest version, I get the following
   error message:
 * > Downloading update from [https://downloads.wordpress.org/plugin/contact-form-7.4.1.1.zip…](https://downloads.wordpress.org/plugin/contact-form-7.4.1.1.zip…)
   > 
   > Unpacking the update… Installing the latest version… Removing the old version
   > of the plugin… Plugin update failed.
 * Other plugins have updated successfully without problems.
 * Any ideas?
 * Thanks in advance 😉
 * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years ago](https://wordpress.org/support/topic/plugin-update-failed-error-message/#post-5936304)
 * It is always possible that Contact Form 7 didn’t install or update correctly 
   on your site. It’s a general problem with WordPress updates due to the unreliability
   of internet connections.
 * Delete the plugin folder at wp-content/plugins/contact-form-7/ using **FTP** (
   don’t use Delete option on Plugins page as this may erase all CF7 forms) and 
   install the plugin again.
 *  Thread Starter [InventLabs](https://wordpress.org/support/users/inventlabs/)
 * (@inventlabs)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/plugin-update-failed-error-message/#post-5936502)
 * Is there a way to backup the forms so I don’t have recreate them from scratch?
 *  [davmerit](https://wordpress.org/support/users/davmerit/)
 * (@davmerit)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/plugin-update-failed-error-message/#post-5936504)
 * You may backup the form by exporting your form. This could be done from tools
   >>> export and then select contact from and save the xml to your computer.
    You
   can restore the file to have your form settings any time you need it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Update Failed – Error Message’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)
 * [plugin update failed](https://wordpress.org/support/topic-tag/plugin-update-failed/)

 * 3 replies
 * 3 participants
 * Last reply from: [davmerit](https://wordpress.org/support/users/davmerit/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/plugin-update-failed-error-message/#post-5936504)
 * Status: not resolved