Title: Plugin update error
Last modified: August 22, 2016

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# Plugin update error

 *  Resolved [N2LTD PR](https://wordpress.org/support/users/n2ltd-pr/)
 * (@n2ltd-pr)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/)
 * Hi I got a notification on WordPress that informed me that there was a new version
   of this plugin. I clicked update and it said the plugin failed. I went to check
   on the plugin and it has completely removed itself from the website and WordPress
   dashboard. Is there any way to recover all the products and catalogues I created?
 * [https://wordpress.org/plugins/ultimate-product-catalogue/](https://wordpress.org/plugins/ultimate-product-catalogue/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * (@rustaurius)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273045)
 * Hi N2LTD,
 * Does re-installing the plugin not restore the products and catalogues? It sounds
   like some of the files weren’t downloaded correctly from the WordPress repository,
   so the updater would remove the corrupted plugin. I don’t think it would automatically
   delete the associated database tables.
 *  Thread Starter [N2LTD PR](https://wordpress.org/support/users/n2ltd-pr/)
 * (@n2ltd-pr)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273066)
 * I just tried reinstalling the plugin and instantly got this message:
 * “Downloading install package from [https://downloads.wordpress.org/plugin/ultimate-product-catalogue.zip…](https://downloads.wordpress.org/plugin/ultimate-product-catalogue.zip…)
 * Unpacking the package…
 * Installing the plugin…
 * Destination folder already exists. /home/sites/n2ltd.com/public_html/wp-content/
   plugins/ultimate-product-catalogue/
 * Plugin install failed.”
 * So it looks like you are correct, but is there any way I can now re-install the
   plugin?
 *  Thread Starter [N2LTD PR](https://wordpress.org/support/users/n2ltd-pr/)
 * (@n2ltd-pr)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273067)
 * Also I’ve checked in my Plugins and it isn’t there either so I’m unsure what 
   to do
 *  Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * (@rustaurius)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273086)
 * If you check the plugins folder via FTP, is there anything there?
 *  Thread Starter [N2LTD PR](https://wordpress.org/support/users/n2ltd-pr/)
 * (@n2ltd-pr)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273092)
 * Yeah I have looked via FTP and it seems all the files are in the plugin folder.
   Is there anyway I can restore these and use these files?
 *  Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * (@rustaurius)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273120)
 * If you can delete them via FTP, you should be able to reinstall the plugin from
   the WordPress depository with all of your settings, products, catalogues, etc.
   unchanged.
 *  Thread Starter [N2LTD PR](https://wordpress.org/support/users/n2ltd-pr/)
 * (@n2ltd-pr)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273125)
 * I’ve just tried that and it worked!
    Thank you for the fantastic support as always;
 * N2LTD PR
 *  [Fitzerland](https://wordpress.org/support/users/fitzerland/)
 * (@fitzerland)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273128)
 * Hi, Can any1 help me with the process of creating a catalogue untill displaying
   the catalogue on the page cos I did all the necessary steps till the part where
   I have to create a catalog, but there is no where to link my products with my
   catalog or to link my categories or sub categories with my catalog

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Plugin update error’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-product-catalogue/assets/icon-128x128.png?rev=1805317)
 * [Ultimate Product Catalog](https://wordpress.org/plugins/ultimate-product-catalogue/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-product-catalogue/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-product-catalogue/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-product-catalogue/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-product-catalogue/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-product-catalogue/reviews/)

 * 8 replies
 * 3 participants
 * Last reply from: [Fitzerland](https://wordpress.org/support/users/fitzerland/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-5/#post-5273128)
 * Status: resolved