Title: Plugin Update Error Last modified: July 28, 2021 --- # Plugin Update Error * Resolved [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/) * hello, I had a pending plugin update. after updating it my site crashed and I had to deactivate it in order to gain my site back on the front end. * Now my site looks different and i can ot access some features on the back and front end. The Redux plugin has been an original plugin with my DWT Lisitng theme, * Please help me fix the plugin conflict and gain my site back. * Thanks, Donara * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-error-19%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/plugin-update-error-19/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-error-19/page/2/?output_format=md) * [erenmohammed](https://wordpress.org/support/users/erenmohammed/) * (@erenmohammed) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711214) * Hello i’m having the same problem with redux, i update it to new version and it crashed with my theme adifier system, and i can’t find the solution * [fofiwe](https://wordpress.org/support/users/fofiwe/) * (@fofiwe) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711253) * I am having the same problem. Can you update the plugin please? My website is a mess now. Go take a look – [https://entrustcare.com](https://entrustcare.com). * [fofiwe](https://wordpress.org/support/users/fofiwe/) * (@fofiwe) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711272) * Is there a way to roll back the update sine there is still no response? I need the website to be back soon. Can anyone help? * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711444) * omg, i thoght it is only me. Hope they will reply to us very soon. I have been always updating it but never had this issue like today. And I have customers joining the platform. I am very afraid of their experience. * Good luck to us and hope to hear from them soon * [fofiwe](https://wordpress.org/support/users/fofiwe/) * (@fofiwe) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711465) * [@donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) Install a plugin called WP Rollback and roll the plugin back to an earlier version. That worked for me. Let’s hope he fixes the issue. I have also disabled automatic updates for all plugins to avoid this issue in the future. * Plugin Author [Kev Provance](https://wordpress.org/support/users/kprovance/) * (@kprovance) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14711467) * Could everyone posting please provide error data? It’d be most helpful. Thanks! * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712001) * Hi Kev, what do you mean error data. * The godaddy support said there was a fatal error showing the Redux plugin. And when disabled it fixed * Please tell me where exactly to get the info you are looking for amd i will share it * Thanks fofiwe, i will do that now * Plugin Author [Kev Provance](https://wordpress.org/support/users/kprovance/) * (@kprovance) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712009) * The fatal error message. Just telling me you got the message and it’s not working doesn’t provide any data for me to look into it. The good news is others have, so it should be enough to get an update out. * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712015) * In order to get that message i need to activate my plugin which will cause the site to go error again. * I am not sure how to get that for you on the other way * Can anyone provide their error? * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712029) * Fifiwe did you activate redux then used rollback plugin? * How do i select which plugin do i want to rollback? * Which version of the plugin dis you select. It asks me to select the version of the rollback plugin * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712058) * Kev, here is a screenshot I activated the plugin then deactivated. * Hope this heles [https://www.awesomescreenshot.com/image/11238188?key=f696d76e2b0b1f9ece69d2b9cd09d54c](https://www.awesomescreenshot.com/image/11238188?key=f696d76e2b0b1f9ece69d2b9cd09d54c) * Fofiwe – i tried to go back to the previous Redux version, it didnt allow me 🙁 * Plugin Author [Kev Provance](https://wordpress.org/support/users/kprovance/) * (@kprovance) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712201) * Try installing the version from here: [https://github.com/reduxframework/redux-framework](https://github.com/reduxframework/redux-framework). It’s v4.2.10. It’s what I’ll release on wp.org if it fixes this and a few other issues. Give it a spin and let me know! * Thread Starter [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * (@donarajaghinyan) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712263) * is it possible if you email the zip file? I am not sure how to download it from here 😀 I am not a developer * [fofiwe](https://wordpress.org/support/users/fofiwe/) * (@fofiwe) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712301) * [@donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) I rolled it back to version 4.2.7 and it worked for me. * [fofiwe](https://wordpress.org/support/users/fofiwe/) * (@fofiwe) * [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/#post-14712307) * [@donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) Download it from [https://wordpress.org/plugins/wp-rollback/](https://wordpress.org/plugins/wp-rollback/) Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/plugin-update-error-19/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-error-19/page/2/?output_format=md) The topic ‘Plugin Update Error’ is closed to new replies. * ![](https://ps.w.org/redux-framework/assets/icon.svg?rev=2889347) * [Redux Framework](https://wordpress.org/plugins/redux-framework/) * [Frequently Asked Questions](https://wordpress.org/plugins/redux-framework/#faq) * [Support Threads](https://wordpress.org/support/plugin/redux-framework/) * [Active Topics](https://wordpress.org/support/plugin/redux-framework/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/redux-framework/unresolved/) * [Reviews](https://wordpress.org/support/plugin/redux-framework/reviews/) ## Tags * [update](https://wordpress.org/support/topic-tag/update/) * 27 replies * 4 participants * Last reply from: [donarajaghinyan](https://wordpress.org/support/users/donarajaghinyan/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-error-19/page/2/#post-14713143) * Status: resolved