Title: Plugin update error
Last modified: July 31, 2018

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# Plugin update error

 *  Resolved [hybrid10](https://wordpress.org/support/users/hybrid10/)
 * (@hybrid10)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/)
 * Hello sir i just updated jetpack on _[ Redundant like redacted ]_ and below is
   what i got
 * >  Warning: require_once(/home/ksoccerc/public_html/hyperstv.com/wp-content/plugins/
   > jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory
   > in /home/ksoccerc/public_html/hyperstv.com/wp-content/plugins/jetpack/class.
   > jetpack.php on line 25
   > Fatal error: require_once(): Failed opening required ‘/home/ksoccerc/public_html/
   > hyperstv.com/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path
   > =’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/ksoccerc/public_html/
   > hyperstv.com/wp-content/plugins/jetpack/class.jetpack.php on line 25
    -  This topic was modified 7 years, 10 months ago by [hybrid10](https://wordpress.org/support/users/hybrid10/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-error-13%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10479760)
 * [@hybrid10](https://wordpress.org/support/users/hybrid10/)
 * > Ok thanks, when am on pc, i will screenshort one troubleshooting error which
   > am facing here..
 * Will do.
 * We’ll be here when you need us 🙂
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10522964)
 * [@hybrid10](https://wordpress.org/support/users/hybrid10/)
 * We haven’t heard back from you in a while, so we’re going to mark this as resolved.
   If you have any further questions, please start a new thread.
 *  Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/)
 * (@hybrid10)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10523077)
 * ok buddy, though was trying to figure out where to upload the attachment of the
   error am getting, should i upload it do this portal accept image code like </
   img>?
 *  [pmciano](https://wordpress.org/support/users/pmciano/)
 * (@pmciano)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10523220)
 * [@hybrid10](https://wordpress.org/support/users/hybrid10/)
 * > was trying to figure out where to upload the attachment of the error am getting,
   > should i upload it or do this portal accept image code like </img>?
 * You can upload the image to your site and then post the image link here.
 * Alternatively, you can create a public share link for an image with services 
   like [Droplr](https://droplr.com/apps/) or [Skitch](https://evernote.com/products/skitch).
 * We hope that helps!
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10544003)
 * hybrid10 The topic was mistakenly archived and has been restored.

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The topic ‘Plugin update error’ is closed to new replies.

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 * 20 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10544003)
 * Status: resolved