Title: Plugin update error Last modified: July 31, 2018 --- # Plugin update error * Resolved [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/) * Hello sir i just updated jetpack on _[ Redundant like redacted ]_ and below is what i got * > Warning: require_once(/home/ksoccerc/public_html/hyperstv.com/wp-content/plugins/ > jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory > in /home/ksoccerc/public_html/hyperstv.com/wp-content/plugins/jetpack/class. > jetpack.php on line 25 > Fatal error: require_once(): Failed opening required ‘/home/ksoccerc/public_html/ > hyperstv.com/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path > =’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/ksoccerc/public_html/ > hyperstv.com/wp-content/plugins/jetpack/class.jetpack.php on line 25 - This topic was modified 7 years, 10 months ago by [hybrid10](https://wordpress.org/support/users/hybrid10/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-error-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/plugin-update-error-13/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-error-13/page/2/?output_format=md) * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10463201) * Thanks i have delete the plugin because i waited for help and it was urgently but no help was given though since i deleted the plugin from the cpanel, i was unable to install it back * Plugin Support [Fotis](https://wordpress.org/support/users/fstat/) * (@fstat) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10465058) * Hi there, * When you try to install again do you get the same error or a different one? * Please make sure to follow these instructions to properly install it: * [https://jetpack.com/support/installing-jetpack/](https://jetpack.com/support/installing-jetpack/) * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10465148) * Thanks fotis for coming over to help, though everything has been fixed by my host management but one issue was still showing up which said “Error trying to update setting”, thats when i go to the jetpack dashboard/setting to activate or safe a settings on my wordpress dashboard using the web link above… * Hope you understand me? * [pmciano](https://wordpress.org/support/users/pmciano/) * (@pmciano) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10465288) * [@hybrid10](https://wordpress.org/support/users/hybrid10/) * While your site is publicly accessible, we cannot access your site’s XML-RPC file: * [https://hyperstv.com/xmlrpc.php](https://hyperstv.com/xmlrpc.php) * This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: * XML-RPC server accepts POST requests only. * You can see a working example here: * [http://jetpack.com/xmlrpc.php](http://jetpack.com/xmlrpc.php) * Since your site returns an error for this page, I would recommend that you check the following: * 1. Can you see the xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? * 2. Do you use any security plugins that may block access to this file? If so, could you disable them? * 3. Does your hosting provider block access to this file? You may need to contact them to find out. * Let us know how that goes! * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10465457) * oooooh thanks [@pmciano](https://wordpress.org/support/users/pmciano/) for showing me the error, i gat to contact my host [http://www.domainking.ng] for that. i believed they will respond to me because they are one of the best host have use so far * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10465578) * [@pmciano](https://wordpress.org/support/users/pmciano/) like i said they have activate it and is less than 20mins reply from the host, thanks fpr helping * [pmciano](https://wordpress.org/support/users/pmciano/) * (@pmciano) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10466299) * [@hybrid10](https://wordpress.org/support/users/hybrid10/) * > like i said they have activate it and is less than 20mins reply from the host, > thanks fpr helping * Excellent! A responsive host is very important 🙂 * We are no longer seeing the xmlrpc error, but we are now seeing a cron error. * Can you contact your host again? Have them check to see if cron is working and enabled on your site. * Also, check your site’s `wp-config.php` file and let us know if WP Cron is currently disabled for your site. If it is, you’ll see this in your file: * `define( 'DISABLE_WP_CRON', true );` * Please remove this if it’s present. * Another thing you might try is installing this plugin: * [https://wordpress.org/plugins/wp-crontrol/](https://wordpress.org/plugins/wp-crontrol/) * It will let you see see what’s going on with the cron jobs on your server/site. * Thank you! * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10466366) * If i edit it to ENABLE will it work? is it something i can handle myself? thanks for the recommendations buddy * Plugin Support [Fotis](https://wordpress.org/support/users/fstat/) * (@fstat) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10468687) * FI you find that line in your `wp-config.php` file just delete it and cron will start working again. * If you can’t do it yourself. you can ask your host to edit that file for you. * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10468762) * ok [@fotis](https://wordpress.org/support/users/fotis/), thanks for helping out, i speak with my host support and they insist i should create a cron through the cpanel under the advance list, is it same with the above illustration? and meanwhile i also speak with a friend of mine over the cron stuff and insist that i should as well do the same to yours but am confused right now * Plugin Support [Fotis](https://wordpress.org/support/users/fstat/) * (@fstat) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10468826) * It will have the same result. If your host is insisting on setting up cron through cPanel then go for it. Your site is on their infrastructure and they know better 😉 * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10469813) * oooh [@fotis](https://wordpress.org/support/users/fotis/) thanks and when am done with it, later in the day, i will give you my feedback * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10473765) * Thanks guys for your help, have done the cron job but is there any other thing i may need to do? * Plugin Support [Fotis](https://wordpress.org/support/users/fstat/) * (@fstat) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10475412) * No, everything looks great! * Please let us know if you need help with anything else on your site! * Thread Starter [hybrid10](https://wordpress.org/support/users/hybrid10/) * (@hybrid10) * [7 years, 10 months ago](https://wordpress.org/support/topic/plugin-update-error-13/#post-10475487) * Ok thanks, when am on pc, i will screenshort one troubleshooting error which am facing here.. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/plugin-update-error-13/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-update-error-13/page/2/?output_format=md) The topic ‘Plugin update error’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 20 replies * 4 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/plugin-update-error-13/page/2/#post-10544003) * Status: resolved