Title: Plugin update disappearance disaster
Last modified: September 12, 2019

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# Plugin update disappearance disaster

 *  Resolved [pavementsolutionsllc](https://wordpress.org/support/users/pavementsolutionsllc/)
 * (@pavementsolutionsllc)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-disappearance-disaster/)
 * I’ve been using the Updraft Plus plugin for about a year and a half now, without
   any issues. This morning, I updated the Updraft Plus plugin, and after it got
   done updating, it disappeared from my dashboard. It’s usually under Settings 
   on the left sidebar, but now it doesn’t show up at all. Here’s a [screenshot](https://imgur.com/GQESThj).
 * I tried to reinstall the plugin, and after about 2 minutes, the installation 
   failed because it said “Destination folder already exists.” Here is a [screenshot](https://imgur.com/cM4kwiU)
   of that.
 * I’m using the Avada theme, if that matters.
 * If anyone could please help with this, it’d be greatly appreciated! Hope I didn’t
   clickbait too much with the dramatic Topic Title hahaha.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-disappearance-disaster/#post-11927842)
 * Hi,
 * It appears that an UpdraftPlus folder already exists.
 * The best solution is to manually remove ‘updraftplus’ folder via FTP from the‘
   wp-content/plugins/’ directory.
 * Then manually upload the plugin via FTP. Download a fresh copy of the plugin 
   from our install guide here. Then, unzip and upload to ‘wp-content/plugins’ so
   it becomes ‘wp-content/plugins/updraftplus’.
 * After uploading the files, you can then activate the add-ons and connect plugin
   to UpdraftPlus.com from your WordPress dashboard.
 * Kind Regards,
    Bryle

Viewing 1 replies (of 1 total)

The topic ‘Plugin update disappearance disaster’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

## Tags

 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 1 reply
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-disappearance-disaster/#post-11927842)
 * Status: resolved