Title: Plugin update crashes website
Last modified: September 23, 2020

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# Plugin update crashes website

 *  Resolved [klewisrfa](https://wordpress.org/support/users/klewisrfa/)
 * (@klewisrfa)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-website-2/)
 * I recently tried to update WP Mail SMTP (not pro) and the plugin gave an “Error
   500” and put my site in permanent maintenance mode that locked me out even on
   the admin side. I had to go to godaddy and reset the site to the previous functional
   day, losing a lot of work that had been done that day. So, the site is currently
   restored to the previous version of the plugin, but obviously we would like to
   keep our plugins updated, without crashing our site and losing work. Please advise
   what to do.
 * Note: this was the only plugin that was updated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-update-crashes-website-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-website-2/#post-13452816)
 * Hi [@klewisrfa](https://wordpress.org/support/users/klewisrfa/),
 * I’m sorry for the trouble. Please [setup error logs](https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/)
   and then activate the plugin. This will log any errors that are creating the 
   error 500. Please share the full errors here. Alternatively, your hosting support
   should be able to see server logs and have more insights on the error.
 * Thank you!
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-website-2/#post-13497066)
 * Hi [@klewisrfa](https://wordpress.org/support/users/klewisrfa/) – We haven’t 
   heard from you in about a week, so I’m going to go ahead and mark this ticket
   resolved. If you still have questions, though, please feel welcome to continue
   the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin update crashes website’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-update-crashes-website-2/#post-13497066)
 * Status: resolved