Support » Plugin: The Courier Guy Shipping for WooCommerce » Plugin Update causing shipping calculation chaos

  • Resolved mikesavageza


    The required update has been a nightmare. Yesterday our store was down the entire day, as the old system closed on the 26th Dec, which meant the plugin stopped working (no suburbs could be found in the system, so you were unable to checkout). Zero support available from head office as it was a public holiday, so had to create a store-wide notice saying you cannot check out. Now today with the new plugin update that is REQUIRED, you are no longer able to select the shipping types you want excluded, and when you go to the checkout page, every shipping type under the sun is selected, and YOU CANNOT DESELECT ANYTHING. So a customer wanting to by a R300 product will have to spend R1500 on shipping. This is ridiculous guys. Come on. Especially with ZERO support staff available to even verify that there is a problem. Seriously considering telling my clients to switch couriers.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author appinlet



    Please note that 5.0.1 is now deployed which resolves the following issues.

    = 5.0.1 – December 28, 2021
    * Fix shipping options auto-selecting.
    * Normalise weight to KG if config set to other weight units.
    * Fix Uncaught TypeError: class TCG_Plugin does not have a method “updateTCGServiceOnOrder”

    Currently under development is developing the rate and label override feature which is intended to mimic the legacy feature which supported the Parcel Perfect API. This will be published in a new version once it is ready. We will keep all Ship Logic issues to this thread going forward.

    Plugin Author appinlet



    Please note 5.0.2 is now released:

    == Changelog ==
    = 5.0.2 - December 30, 2021
    * Fix percentage markup.
    * Add Disable Shipping Options feature.
    * Add Exclude Rates feature.
    * Add Price Rate Override Per Service feature.
    * Label Override Per Service feature.
    * Fix warnings on datatypes for some server configurations.
    • This reply was modified 1 year, 8 months ago by appinlet.

    Hi Guys

    Looking good now.

    How do I remove

    “The Courier Guy LLX: Fuel charge: R575.00”
    Dont see any option to remove

    Thanks for the great work in sorting the nightmare out. Must have been a headache and a half with the huge changes made

    Well done

    @duffy1721 That part is still not fixed, but they are working on it. I Was in direct mail contact with someone after these guys here deleted my posts for some reason

    @ryanbester77 Great thanks a lot

    Plugin Author appinlet


    Hi @ryanbester77 @duffy1721,

    Please note the following release 5.0.3 which addresses this and other rates which have been added to ShipLogic.

    = 5.0.3 – January 1, 2022
    * Add additional rates to rate override features.

    Please note that a WordPress forum moderator deleted your post and likely direct messaged you. We got this notice for easy reference:

    `Jan Dembowski wrote:

    @ryanbester77 If you need support then per the forum guidelines please start your own topic.

    Frequently Asked Questions

    You can do so here.

    Post Link:`

    Hi Guys

    Thanks so much

    You have done a great job

    Have a happy new year


    Thread Starter mikesavageza


    Shipping is still an issue. All orders that are LSF (same day turnaround) get pulled through to the TCG portal as ECO (3-5 day turn around). I have raised this with IT and local area manager but no valid response has been received.

    Thread Starter mikesavageza


    Hi there, nope, I have only a string of emails between TCG IT department and myself. Im unsure if it is plugin related or portal related, nobody seems to be able to tell me, and their feedback is incredibly slow at best. Another issue just cropped up – one of our customers (who has previously ordered without an issue) has just tried to order, and the plugin does not pick up her area at all (Onrus, WC, 7201). She had no issue ordering (pre-update) and now the system has no idea where Onrus is. I tried Hermanus, same story. I have no idea if this is a Ship Logic issue or a plugin issue. All I know is I have spent the last two weeks putting fires out for my clients and generating manual invoices while January ticks away and I haven’t been able to get to actual work. This morning I have disabled LSF for all areas so that at least our customers will not get confused when their same day flyer arrives two days late.

    Donno on my test server its still showing hectic shipping cost calculations

    moved plugin to uafrica sadly cost R300 a damn month and even there with the intergration pricing is now and then little off now shipping insurance is R50 for R1001-2500 instead of 2% ….like since when i loose R30 etc everytime somone adds insurance

    sorry for piggybacking on here but i dont see how this is fixed at all

Viewing 10 replies - 1 through 10 (of 10 total)
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