Title: Plugin-update
Last modified: August 22, 2016

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# Plugin-update

 *  [crookedhabit](https://wordpress.org/support/users/crookedhabit/)
 * (@crookedhabit)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/)
 * I am trying to update this plugin but it keeps failing. I tried deleting the 
   plugin completely but there is an error so I can’t delete it.
 * The update process is starting. This process may take a while on some hosts, 
   so please be patient.
 * Enabling Maintenance mode…
    Updating Plugin Contact Form 7 (1/1)
 * Downloading update from [https://downloads.wordpress.org/plugin/contact-form-7.4.0.1.zip…](https://downloads.wordpress.org/plugin/contact-form-7.4.0.1.zip…)
   
   Unpacking the update… Installing the latest version… Removing the old version
   of the plugin… Plugin update failed.
 * Also for some reason I cannot download any plugins. They keep failing as well.
 * Any suggestions?
 * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [crookedhabit](https://wordpress.org/support/users/crookedhabit/)
 * (@crookedhabit)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410175)
 * [http://www.criticalpowerconsulting.com](http://www.criticalpowerconsulting.com)
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410216)
 * Try deleting the plugin folder at wp-content/plugins/contact-form-7/ **using 
   FTP** (don’t use Delete option on Plugins page as this may erase all CF7 forms)
   and install the plugin again.
 *  Thread Starter [crookedhabit](https://wordpress.org/support/users/crookedhabit/)
 * (@crookedhabit)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410224)
 * That worked for deleting the plugin but now I am having trouble downloading plugins.
   This is what happens:
 * _Downloading install package from [https://downloads.wordpress.org/plugin/contact-form-7.4.0.1.zip…](https://downloads.wordpress.org/plugin/contact-form-7.4.0.1.zip…)_
 * Unpacking the package…
 * Installing the plugin…
 * Could not create directory. /home/content/33/11725733/html/wp-content/plugins/
   contact-form-7/
 * Plugin install failed.
 * Any suggestions?
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410323)
 * Sounds like you might have some file permission issues on your WordPress install–
   see [http://codex.wordpress.org/Changing_File_Permissions](http://codex.wordpress.org/Changing_File_Permissions).
 *  Thread Starter [crookedhabit](https://wordpress.org/support/users/crookedhabit/)
 * (@crookedhabit)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410379)
 * So what do I do to fix it?
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410385)
 * If you are unable, by yourself, to deal with the recommendations made in the 
   link I suggested, you should probably contact your hosting provider for assistance.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin-update’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

## Tags

 * [contact](https://wordpress.org/support/topic-tag/contact/)
 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 6 replies
 * 2 participants
 * Last reply from: [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-update-21/#post-5410385)
 * Status: not resolved