Support » Plugin: Ultimate TinyMCE » [Plugin: Ultimate TinyMCE] Blank page after updating options

  • Resolved MarcelJomphe

    (@marceljomphe)


    I went into the settings and checked options in the three “Update Options” button on the “Buttons Group 1”, “Buttons Group 2” and “Miscellaneous Features” groups. I then clicked the “update options” of the Miscellaneous features, and as a result, got a complete blank page and unavailable website. I can’t even log back to my site at the moment. It seems like that action corrupted the whole WP install.

    I would need help as soon as possible to get my site back online.
    Website: http://marceljomphe.com

    http://wordpress.org/extend/plugins/ultimate-tinymce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Josh

    (@josh401)

    I’m not entirely sure what you did… but you can delete the Ultimate Tinymce plugin by using FTP or your hosts CPanel.

    Navigate to wp-content/plugins and delete the folder ‘ultimate-tinymce’.

    Now, you can log back into your admin panel and your site should be fine.

    Josh,
    I’ve deleted the plugin and my site is back. I will reinstall fresh and it should be fine.
    Thanks for the quick reply,
    🙂

    We may now consider the issue as resolved.
    🙂

    Plugin Author Josh

    (@josh401)

    Thanks Marcel.

    Please let me know if the issue persists.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘[Plugin: Ultimate TinyMCE] Blank page after updating options’ is closed to new replies.