Support » Plugin: Trackable Social Share Icons » [Plugin: Trackable Social Share Icons] share icons show only if author is credited in footer

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author EcreativeIM


    This is untrue. In fact, the vast majority of sites using the plugin do not have the credit link enabled and the icons work fine. The credit is in no way tied to the functionality of the plugin.

    If you can show us an example of where you’re experiencing this, we’ll be happy to try to find out what’s going on — but my hunch is that you also turned something else off in the admin, not just the credit.

    EcreativeIM uses black-hatting seo techniques to advertise their company. I have a link to their site in my footer. Do you know how hard I worked to get my site where it is at and they think they can just piggy back? No Way!

    Ecreative needs to tell us how to get this link of our websites.

    I deactivated and uninstalled the plugin and the link is still there.

    also, they dont answer their phone most of the time and when they do, they tell you to do a support ticket.

    BS guys and you know it.

    Plugin Author EcreativeIM


    The footer link is entirely optional. You can turn it off simply by going to your Trackable Sharing admin where you customize your icons (found in the Plugins Menu, under Trackable Sharing).

    Under “Show Your Support” just check No.

    It is true that we do not provide phone support for our free plugin; however, we do provide free email support for the free plugin, which seems to us to be a pretty good deal.

    Moderator cubecolour



    iamsaneasyou please report your concerns about this plugin to

    It is against the rules of inclusion in the plugin directory for a front end link to be enabled by default and opt-out. It needs to be off by default with the option to opt-in. Once you report it, if it is found to be breaking the rules it will be removed.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Confirmed that the footer credit link defaults to ‘Yes’

    EcreativeIM – Please change that to default to no and release a new version of your plugin or it will be suspended from the repository. This rule is documented at

    If you are unclear on these guidelines, or need assistance, you can email

    (ETA – They don’t HAVE to provide phone support for the free plugin, and I wouldn’t either, to be honest 🙂 If there’s NO support, though, that should be documented in the readme.)

    Plugin Author mikestowe


    Ipstenu and Cubecolor,
    Thank you for clarifying the issue. We will work on getting this updated.

    But I have to say, it’s a little funny. 33,000 downloads, and two complaints about the link (both which are inaccurate). It’s kind of tough to fix an issue that doesn’t exist, and it would have been far more constructive if someone could have pointed out the policy issue initially instead of throwing mud on the walls and attacking a company that generously developed this plugin for everyone’s free use.

    Just a professional courtesy from on WP user to another.


    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Plugins aren’t monitored. When someone reports an issue, THEN it’s looked at. There’s nothing personal (from a WP mod perspective at least) about it.

    Can’t help how other people feel 🙂

    You’ll notice that as SOON as moderators stepped in, we pointed out policy? That’s why we’re here. 🙂 Now JuniperPaul knows for next time.

    Plugin Author mikestowe


    Absolutely understood 🙂 I really do appreciate how you guys handled it, and like I said, now we can start working on a solution 🙂

    Many thanks!

    It does default to “yes” but when you turn it off or uninstall it, the link remains.

    Not very professional, nor is it a good way to build your brand. You say that your company generously developed the plugin for free so the masses could use it? Incorrect. Your strategy is quite simple actually…

    Create a tool that everyone will use on their site and backlink the crap out of your company with no effort. It is very brilliant actually but the link remaining after uninstall with no way to remove it and also not answering your business line but only a few times out of the week, IS WRONG AND UNETHICAL.

    I dont mind that you are trying to grow your business and I did like the plugin but holding someones site hostage to where you cannot remove a link from your site because the link buried and encrypted is wrong and insulting.

    and it is your responsibility as a business owner to understand the policies and procedures when releasing a product, free or not.

    So please, dont come on here acting like our post were unjust. Some users will not just stand by and allow what you did to continue happening.

    And by the way, I noticed that you did not include directions on how to remove the backlink that is now on some of our sites.

    We need this done now so it does not hurt our Serps.

    Thank you and thank you to the MODS that stand by whats right to protect end-users.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    iamsaneasyou – That’s enough.

    The author knows it’s against the Repository rules. It will be addressed (and if not, it will be removed from the repository). Ethics are not the issue here, as everyone has different ethics and morals. Let it go.

    To remove the backlink, check ‘no’ on ‘Show your support’

    The link is removed. The backlink will fade from Google the next time your site is scanned.

    Plugin Author mikestowe


    It does default to “yes” but when you turn it off or uninstall it, the link remains.

    …the link remaining after uninstall with no way to remove it…

    iamsaneasyou – if I’m understanding correctly, you have uninstalled the plugin, but the link remained on your site? That definitely shouldn’t have happened, as the link is setup through a filter which is called by the WordPress Plugin Manager.

    If that’s the case, I completely understand your frustration.

    Do you by chance use a plugin for caching? If you do, I’m wondering if that’s not why the link is still there, as the plugin shouldn’t modify any of your files (again it’s a simple filter call).

    I’m more than happy to work with you to figure out what’s going on. Just misunderstood what issue you were having earlier.

    – Mike


    I appreciate that. That is a good suggestion regarding the cache plugin. The answer is yes I do but I already cleared the cache and the link remained.

    Looked through everything and I can find where the coding is at to remove it….

    Any help is appreciated.

    ***Note to Ipstenu****
    Certainly, I understand. I have followed all of those instructions and still the issue remains. That is why I am replying to Mike as you can see above. Thanks.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    I can’t reproduce that (yes, I installed this just to test).

    If you still have the plugin installed, but deactivated, delete it from the plugins folder.

    If you deleted it from the plugins folder WITHOUT deactivating it, I can see where that might be an issue…

    Hey guys, just so you know, I did deactivate, delete it, and when into my dedicated server via ftp and verified that it was gone from Plugin Folder. Can anyone tell me what the code looks like and I will remove it myself? Thanks,

Viewing 15 replies - 1 through 15 (of 18 total)
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