plugin that works with excellent support

  • sectorx

    (@sectorx)


    1 month, 2 weeks ago

    I have tired multiple subscription plugins as alternative to official WC Subscription plugin. These plugins either did not work properly or support was poor, or both. Finally stumbled upon Flexible Subscriptions. I have to say it’s plugin what that works and support is great. I use it with WooCommerce PayPal Payments.

    I’d welcome paid PRO version with WC emails (subscription created, cancelled, etc..) , option to cancel subscription immediately, priority support. Paid add-ons – I do not need any of them. Nevertheless I purchased one to support this plugin and get paid support.
    I think it would be good to have free version and PRO version with all paid add-ons/extra features included. This is how all other subscription plugins have it and I think it makes sense.

    Many thanks and keep up a good work.

Viewing 1 replies (of 1 total)
  • Plugin Support sebastianrybacki

    (@sebastianrybacki)

    1 month, 2 weeks ago

    Thank you so much for your detailed and positive feedback! I have passed all your suggestions to our Product Owner.

    Regarding email notifications – subscription details are already included in the standard WooCommerce transactional emails (such as “new order” or “order completed”) when a subscription product is purchased. A dedicated email for subscription cancellation is a great idea – I’ve added it to our feature request list, and if we implement it in a future release, I will be happy to let you know. The same applies to the option to cancel subscriptions immediately.

    As for priority support – our support team aims to respond within 24 hours on business days, and this workflow is our current standard.

    Your suggestion about offering a PRO version including all features and add-ons has also been forwarded to the Product Owner for consideration.

    Thanks again for your support and for taking the time to share your thoughts. Wishing you a great week ahead!

Viewing 1 replies (of 1 total)

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