Support » Plugin: Support Tickets » [Plugin: Support Tickets] zopim plugin installation problem

  • Resolved gauravgoyal

    (@gauravgoyal)


    Dear Sir,

    When I am trying to activate my Zopim account through wordpress 3.4.1,it’s showing one issue.Can you tell me the way how to check this problem.I have given error-

    Could not activate account. The wordpress installation was unable to contact Zopim servers. Please check with your server administrator to ensure that PHP Curl is installed and permissions are set correctly.

    http://wordpress.org/extend/plugins/support-tickets/

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  • I am having the exact same problem with WordPress 3.4.1, I have CURL installed and enabled, but when I ty to link my Zopim account, I get the same message “Could not activate account. The wordpress installation was unable to contact Zopim servers. Please check with your server administrator to ensure that PHP Curl is installed and permissions are set correctly.

    Thread Starter gauravgoyal

    (@gauravgoyal)

    Hi,
    I got the alternative solution for this problem.
    Please go through this link:-

    http://wiki.zopim.com/doku.php?id=public:plugins:wordpress:alternative

    This is an alternative way to install zopim wordpress plugin.Please let me know if any problem comes again.

    Thanks.

    No go with the alternate install method, and also, I tried setting it up on another WordPress site we have which uses earlier version WordPress 3.2.1 and I get the same problem. This is what the CURL portion of our PHPinfo file looks like, CURL seems to be properly setup –

    curl
    cURL support enabled
    cURL Information 7.24.0
    Age 3
    Features
    AsynchDNS Yes
    Debug No
    GSS-Negotiate Yes
    IDN No
    IPv6 Yes
    Largefile Yes
    NTLM Yes
    SPNEGO No
    SSL Yes
    SSPI Yes
    krb4 No
    libz Yes
    CharConv No
    Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, pop3, pop3s, rtsp, scp, sftp, smtp, smtps, telnet, tftp
    Host i386-pc-win32
    SSL Version OpenSSL/0.9.8u
    ZLib Version 1.2.5
    libSSH Version libssh2/1.3.0

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