Support » Plugin: Support Tickets Center » [Plugin: Support Tickets Center] Ticket form questions and possible bug

  • philipt18

    (@philipt18)


    Two questions:

    1) Is there a way to remove the fields for telephone number from the ticket form?

    2) The default view is the ticket status form. Can it instead be the new ticket form? or if the user is logged in and has tickets, the list of their tickets?

    Also, one seeming bug. Maybe it’s not something that is controlled by the ticket system or WP. Basically I logged in to an account and filled out a ticket. An e-mail was properly sent to the gmail account associated with that account. When I clicked on the link in the e-mail it took me to the ticket status page, and filled in the e-mail address and ticket number, but the e-mail address was missing the @ so the form didn’t work. The link itself has %40 in the spot where the @ is in the address. Any idea why the @ is getting dropped from the field, and if so how to fix this?

    http://wordpress.org/extend/plugins/zingiri-tickets/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author zingiri

    (@zingiri)

    1) Not unless you go and edit the code.
    2) Say your tickets page is http://domain/tickets, you could create a menu link http://domain/tickets/?zpage=open that will take the user to the create new ticket form.

    The bug you mention should have been fixed in the latest release, can you check you’ve got it?

    philipt18

    (@philipt18)

    I just installed it. I’m running 1.4.3 on WP 3.2.1.

    Plugin Author zingiri

    (@zingiri)

    Strange, we did replace the @ by %040 to avoid this issue but somehow it seems to misbehave on your installations.
    What browser are you using? Can you try with Firefox as well?

    philipt18

    (@philipt18)

    That was with Firefox.

Viewing 4 replies - 1 through 4 (of 4 total)
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