Support » Plugin: Paid Memberships Pro » Plugin support for Paid Memberships Pro

  • Resolved JamesICT



    This is not meant as a criticism, so please do not take it that way.

    I am almost finished setting up a new site that will hopefully, be bringing in an income of sorts.
    A big part of this is hinged on the membership option I choose to use on the site.

    This plugin looks great but one factor is bothering me at the moment:

    1. The lack of support [and yes, I realise that it is voluntary when using the free plugin option], but even the voluntary support is an indicator of how the paid option often works.

    I have added a few threads to this support forum and as yet have had no replies at all, so I am only asking this question because I genuinely would like to know what support this plugin [both for free and the paid] does offer.

    As it happens, I have sorted through a few issues I had in regards to using the plugin, so I do not need any replies to those threads mentioned. This is not the point of this topic.

    What I would really like to know, is if anyone has paid for support via the author’s plugin site and can honestly provide me with some feedback as to how effective it works.

    Any help would be much appreciated.

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  • Plugin Author Jason Coleman


    James, thanks for posting. I replied to you by email, but I’ll kind of restate here.

    I’ve been busy and neglecting the forums for a bit. I have been active supporting paying members at I’m trying to get some help managing the support.

    PMPro has a different model from some other plugins. The full source code is available for free in the WP repository and we only charge for support. I sometimes answer questions here when I can, but try to limit it to presales questions and bug fixes.

    I am in a similar situation. While I completely understand the need for you to get paid for your support time and effort, the questions I needed answered will make or break whether I even use PMP to begin with. For me, there is little point in paying $97/$497 for a membership – for a plugin that has not demonstrated to me that it is exactly what I am looking for.

    From what I see, it is an awesome plugin, but if you were looking at cars, you would not pay for a warranty on one that does not start to begin with, while you are still shopping around. Get it running and it is a completely different story.

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