Title: plugin suddenly broken
Last modified: April 14, 2020

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# plugin suddenly broken

 *  Resolved [enigma2k](https://wordpress.org/support/users/enigma2k/)
 * (@enigma2k)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/)
 * Hi,
 * I had installed the plugin a few months ago and it ran without any problems. 
   Today I looked back on the page and I have seen that the plugin seems to be broken.
 * It can no longer fetch the number of some reviews for the overview shortcut (
   so the rating for a review and the number of the reviews are missing). I just
   get a “0” for the score and it says “0” reviews.
 * This only happens for some reviews. but the mysterious part is that when I click
   under tools: “Recalculate Summary Counts”, it will then show the correct numbers
   that were missing before BUT the numbers of the other reviews are now missing
   and show a “0”.
 * I don’t know with which version number this bug occurred because it did auto 
   update itself.
 * Under Tools/Console I get the following but I don’t know if this has anything
   to do with this:
    [2020-04-06 21:52:52] WARNING [Modules/Validator/ValidateReview.
   php:177] The Honeypot caught a bad submission:
 * (this is all that is in the console without the actual submission showing up 
   that has caused this warning message)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12674968)
 * Sounds like the migration did not run successfully when you updated to v4.0
 * Please first run the migration tool, and then run the recalculate summary counts
   tool.
 *  Thread Starter [enigma2k](https://wordpress.org/support/users/enigma2k/)
 * (@enigma2k)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12675149)
 * Thanks for the quick reply! I have started with version 4 and was never below
   version 4.
 * I have now run the “Migrate Plugin” under tools and then clicked again on the
   recalculate but it did not fix it.
 * Do you know what else could be wrong?
 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12675206)
 * Please use the “Contact Support” section on the help page to send me the system
   info, and also the URL of the page on your website.
 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12681061)
 * When Site Reviews performs a re-calculation of summary counts, it first purges
   all meta_keys that store the rating counts, then it calculates and stores the
   correct rating values.
 * This issue was introduced in v4.5 and is happening due to a race condition in
   the database, meaning that these database commands are not being performed synchronously.
   This is possibly due to the way that [SiteGround](https://www.siteground.com/)
   optimises your database queries, as I am unable to reproduce the issue on my 
   development server.
 * It actually is unnecessary to purge meta_keys with the categories, so a quick
   fix is to remove the following highlighted line:
 * [https://github.com/pryley/site-reviews/blob/8e7eafa4625b2194b5d4fb6a602719ea60f626f6/plugin/Database/TermCountsManager.php#L93](https://github.com/pryley/site-reviews/blob/8e7eafa4625b2194b5d4fb6a602719ea60f626f6/plugin/Database/TermCountsManager.php#L93)
 * You can either do this yourself using the Plugin Editor, or you can wait until
   the next plugin update to fix this.
 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12798252)
 * Fixed in v4.6

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘plugin suddenly broken’ is closed to new replies.

 * ![](https://ps.w.org/site-reviews/assets/icon-256x256.gif?rev=3307009)
 * [Site Reviews](https://wordpress.org/plugins/site-reviews/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/site-reviews/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/site-reviews/)
 * [Active Topics](https://wordpress.org/support/plugin/site-reviews/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/site-reviews/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/site-reviews/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/plugin-suddenly-broken/#post-12798252)
 * Status: resolved