Title: Plugin stopped working, no site access
Last modified: October 7, 2016

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# Plugin stopped working, no site access

 *  Resolved [marvc](https://wordpress.org/support/users/marvc/)
 * (@marvc)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-stopped-working-no-site-access/)
 * I have this installed on a new multisite and for the last few weeks all has been
   fine. All of a sudden today I notice the captcha button missing when attempting
   to log into one of the sites. When trying to log in it’s telling me I’m entering
   the incorrect captcha. This is clearly because the captcha is missing. I’ve deactivated
   and removed the plugin but the issue remains after adding it back. Would anyone
   happen to know the cause? Again all was fine with the theme and plugins I have
   activated until today. The onlly plugin update made today was the rtmedia plugin.
 * Any responses appreciated

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-stopped-working-no-site-access/#post-8275787)
 * Hi,
 * Please complete the following steps in order to detect the problem and find its
   solution:
 * 1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty
   Fifteen) and check if the problem remains.
    2) Try deactivating all of your plugins
   except Google Captcha (reCAPTCHA) by BestWebSoft and also check if the problem
   is still present. If it is not, activate the plugins one-by-one, meanwhile checking,
   after which plugin activation the problem appears again.
 * If the problem remains, please do not deactivate Google Captcha (reCAPTCHA) by
   BestWebSoft and provide a link to the page where the problem occurs.
 * Sincerely,
    BestWebSoft Support Team
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/plugin-stopped-working-no-site-access/#post-9294643)
 * Hi,
 * Since there is no reply from you, we consider this topic as resolved. We hope
   you’ve found the solution. If you have any questions, please feel free to contact
   us via our Help Center – [https://support.bestwebsoft.com/](https://support.bestwebsoft.com/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin stopped working, no site access’ is closed to new replies.

 * ![](https://ps.w.org/google-captcha/assets/icon-256x256.gif?rev=2565249)
 * [reCaptcha by BestWebSoft](https://wordpress.org/plugins/google-captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/google-captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-captcha/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/plugin-stopped-working-no-site-access/#post-9294643)
 * Status: resolved