• Resolved seanhannastudentdiscountscom

    (@seanhannastudentdiscountscom)


    We have the latest version but the plugin has stopped working. Here is the relevant information you might need:

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    
    In this case, WordPress caught an error with one of your plugins, WooCommerce Price Based on Country.
    
    First, visit your website (https:/<wbr>/<wbr>studentdiscounts.<wbr>com/<wbr>) and check for any visible issues. Next, visit the page where the error was caught (https:/<wbr>/<wbr>studentdiscounts.<wbr>com/<wbr>wp-admin/<wbr>admin.<wbr>php?page=wc-settings&tab=price-based-country&section=options) and check for any visible issues.
    
    Please contact your host for assistance with investigating this issue further.
    
    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
    
    https:/<wbr>/<wbr>studentdiscounts.<wbr>com/<wbr>wp-login.<wbr>php?action=enter_recovery_mode&rm_token=SiAMaP72h66zgixpusqxb3&rm_key=voHp36NOLWccLPVeLibNGF
    
    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
    
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.11
    Current theme: Softa (version 1.0.0)
    Current plugin: WooCommerce Price Based on Country (version 3.0.0) PHP version 7.4.33 Error Details
    =============
    An error of type E_ERROR was caused in line 49 of the file
    /home/studentsoftw/www/wp-content/plugins/woocommerce-product-price-based-on-countries/includes/admin/settings/wcpbc-settings-options.php. Error message: Uncaught Error: Call to undefined method WCPBC_Update_Exchange_Rates::get_providers() in
    /home/studentsoftw/www/wp-content/plugins/woocommerce-product-price-based-on-countries/includes/admin/settings/wcpbc-settings-options.php:49 Stack trace:
    #0 /home/studentsoftw/www/wp-content/plugins/woocommerce-product-price-based-on-countries/includes/admin/settings/class-wc-settings-price-based-country.php(363): include()
    #1 /home/studentsoftw/www/wp-content/plugins/woocommerce-product-price-based-on-countries/includes/admin/settings/class-wc-settings-price-based-country.php(279): WC_Settings_Price_Based_Country->output_options_screen()
    #2 /home/studentsoftw/www/wp-includes/class-wp-hook.php(287): WC_Settings_Price_Based_Country->output()
    #3 /home/studentsoftw/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters()
    #4 /home/studentsoftw/www/wp-includes/plugin.php(478): WP_Hook->do_action()
    #5 /home/studentsoftw/www/wp-content/plugins/woocommerce/includes/admin/views/html-admin-settings.php(40): do_action()
    #6 /
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter seanhannastudentdiscountscom

    (@seanhannastudentdiscountscom)

    We have this error at the top, but we do have the current version:

    Price Based on Country – Heads up!

    You are using a not supported version of Price Based on Country Pro. Update Price Based on Country Pro to the latest version, or the plugin will not work.

    How do we update it when we have the current version?

    Thread Starter seanhannastudentdiscountscom

    (@seanhannastudentdiscountscom)

    This is what we have listed for the plugin:

    WooCommerce Price Based on CountrySettings | Deactivate | Download ZIPProduct Pricing and Currency based on Shopper’s Country for WooCommerce.Version 3.0.0 | By Oscar Gare | View details | DocsDisable auto-updates

    Plugin Author Oscar Gare

    (@oscargare)

    Hi @seanhannastudentdiscountscom,

    You are using an unsupported version of Price Based on Country Pro. I’ve verified you are using version 2.8.16 (released on 10 Sep 2020).

    To solve the problem, you must update Price Based on Country Pro to version 3.0.0 or deactivate Price Based on Country Pro.

    Thread Starter seanhannastudentdiscountscom

    (@seanhannastudentdiscountscom)

    How do I update it when it says that v3 is already installed?

    Do I completely uninstall the plugin and then install v3? I activated automatic updates well before this to prevent this problem.

    Will I lose all the pricing data that we input? That’s a lot of work to put it all back again.
    How do I get my key? I know we paid for the premium version.
    Thank you.

    Moderator Yui

    (@fierevere)

    永子

    For pro or commercial product support please contact the developer directly on their site.
    This includes any pre-sales topics as well.
    As the developer is aware, commercial products are not supported in these forums.
    I am sure they will have no problem supporting you there.

    Plugin Author Oscar Gare

    (@oscargare)

    Hi @seanhannastudentdiscountscom

    If you have a license, please get in touch with us at https://www.pricebasedcountry.com/support/

    Thread Starter seanhannastudentdiscountscom

    (@seanhannastudentdiscountscom)

    I got it working. The problem was that the Pro plugin was not updated whereas the main plugin was the updated one.

Viewing 7 replies - 1 through 7 (of 7 total)

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