Title: Plugin stop working
Last modified: December 27, 2023

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# Plugin stop working

 *  [thebigf](https://wordpress.org/support/users/thebigf/)
 * (@thebigf)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-stop-working-35/)
 * Since the last update (**4.3.7**), the plugin has stopped working! 
   All looks
   okay, but the order is not registered on the back end, and the voucher email 
   is not sent!I rolled back to **4.3.6**, and it works well again.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-stop-working-35%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * (@codemenschen)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-stop-working-35/#post-17311985)
 * Hi [@thebigf](https://wordpress.org/support/users/thebigf/)
 * Thanks for your information about version 4.3.7. We’ll check it.
 * In addition, we have changed the support system to a new platform called Wp-sofa.
   Please visit the purchase page and click on the support banner. That platform
   will help us get online and solve the problem you are facing as quickly and accurately
   as possible. We understand this may cause some inconvenience, thank you for your
   understanding and cooperation.!
 * Best regard.

Viewing 1 replies (of 1 total)

The topic ‘Plugin stop working’ is closed to new replies.

 * ![](https://ps.w.org/gift-voucher/assets/icon-256x256.png?rev=2433083)
 * [Gift Cards (Gift Vouchers and Packages) (WooCommerce Supported)](https://wordpress.org/plugins/gift-voucher/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-voucher/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gift-voucher/)
 * [Active Topics](https://wordpress.org/support/plugin/gift-voucher/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gift-voucher/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gift-voucher/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Codemenschen](https://wordpress.org/support/users/codemenschen/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/plugin-stop-working-35/#post-17311985)
 * Status: not resolved