Support » Plugin: StageShow » [Plugin: StageShow] Payment processed but no ticket issued

  • Resolved Paperdollsperformance


    We are using StageShow for selling tickets to an event.

    We received an email from Paypal that a payment was processed but the sale is not showing up in the StageShow admin page within wordpress. The transaction has been processed fully within paypal.

    How do we resolve this?

    Also is there a way to change the website url in the email sent to users?

    With thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
  • I’m not the developer, just a fellow-user, so I can’t solve your first problem. (Which is obviously the more important one.)

    But the second one is easy. You can customise the response e-mail. You need to edit stageshow_EMail.php, which can be found in wp-content\plugins\stageshowplus\templates\. (Or …\stageshow\templates\ for the free version.)

    Plugin Author Malcolm


    StageShow records sales using the PayPal IPN (Instant Payment Notification) mechanism, so this is probably whee your problem lies.

    Firstly check that PayPal is sending IPN notifications.Log in to your PayPal account and go to History->IPN History. Change the date filter to include the sale that you want to check and click “Search”. You should see an entry for the sale in the list. If you do not see any IPN requests then the problem lies in your PayPal IPN settings.

    Now click on a message ID entry in the list to see the details of the IPN request. For a successful IPN notification the “HTTP response code” should be 200. I suspect that you’ll have something else. (Details of HTTP response code can be found at

    Assuming the response code if not 200, attempt to open the “Notification URL” in your browser. This is the URL that PayPal attempts to open to initiate an IPN transfer, and must be publically accible. The response in the browser should be the single word “INVALID”. Any other response implies a problem with accessing the IPN URL on the stageshow plugin.

    You don’t say what version or stageshow or stageshow+ you are using. If you still have problems, then email me via the contact page on my website, with you version details and we’ll go into more details.

    Hi, I would like to ask, if it would be possible to translate via POEDIT for you, to have a language pack?

    Preliminary many thanks for your reply.

    Frank Czech Republic

    P.S.: that was a question for Mr Malcolm-OPH…. 🙂

    Plugin Author Malcolm


    Yes! I’ll add the translation in the next release (coming soon!)

Viewing 5 replies - 1 through 5 (of 5 total)
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