And forgive me for not stopping working 70 hours a week at my real job to pander to people who use this FREE plugin for WordPress. These support forums aren't JUST for me to help. The idea of these support forums is for COMMUNITY involvement.
People tend to forget that.
I include an e-mail address several times through out my README.txt where you get more personalized support.
I am not a group of developers like many of the 500k download apps. I'm a single developer. The great success of this plugin is the support I've provided over the years. Adding features, giving personalized support, etc... It's one of the top downloaded and top used plugins because I care.
I took time off of working on this plugin because my priorities got shifted, I'm working a crazy amount of hours at my day job, and I don't have a lot of free time to go through support forums.
My README.txt clearly states if you need support, e-mail me. I check that several times a day. I check these forums once every great while.