Plugin slows down WooCommerce

Hi there,

Thank you for providing the details about the issue you’re experiencing. I’ve tried to replicate the problem on my site, but I wasn’t able to experience the same slowdown when navigating through the WooCommerce pages. The products and orders pages are loading fine on my end.

To assist you further, could you please share your System Status Report with me? You can find this under WooCommerce > Status > Get system report.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

Hi there!

Thanks for getting back to us and for trying the suggested steps.

Since the issue still persists and there are no visible errors, a screen recording would be very helpful for further investigation. Please make sure to open the browser console during the video recording so we can check if any errors appear.

You can record a video using https://loom.com — it’s free and easy to use. Once you’ve recorded the video, please share the link here so we can take a closer look and better understand what’s happening on your site.

Hi @imillenium,

Thank you for sharing the video recording. That was really helpful! I can see from the screen recording that around the 1:02 mark, when you navigated to WooCommerce > Status > Logs, the first log entry listed is woocommerce-gateway-stripe. Could you please open that specific log, copy its contents, and share it with us using https://pastebin.com? This will help us see if there are any Stripe-related errors contributing to the slowdown.

Also, just to understand the situation better, when did you first start noticing this slowness? Has it been happening for a while, or did it begin after a particular update or plugin change? Or is this a brand new site setup?

Looking forward to your update so we can get this resolved for you.

Hi @imillenium,

Thank you for sharing the log and further details on the steps you have taken to reach out to the support of the funnelkit.com suite. That gave us a much clearer picture of what’s going on.

From the Stripe debug log, I can see that the following message appears repeatedly in a tight loop:

====Start Log====
account
====End Log====

This is being logged over and over again, which suggests that the Stripe plugin is constantly attempting to perform an account-related operation, likely checking connection status or trying to fetch account data. This behavior can put a noticeable load on your site and slow down navigation, especially in your WooCommerce admin pages.

While this looks like the Stripe plugin is the direct trigger, it’s quite possible the issue is a result of how it’s interacting with another plugin. Given that your site has the full FunnelKit suite installed, including its own FunnelKit Payment Gateway for Stripe, there may be an unexpected overlap or conflict between that and the official WooCommerce Stripe plugin. Even if the FunnelKit team has ruled out their plugin, we’ve seen in other cases that two plugins trying to handle similar Stripe logic can still affect performance.

To confirm what’s really happening, could you let me know whether you fully completed the Stripe plugin setup after installing it? The log entries that only say account could mean the plugin is stuck trying to fetch or validate an account connection that hasn’t been finalized yet. If the plugin hasn’t been fully connected to your Stripe account, it might be retrying that connection in the background repeatedly.

Also, just to be sure, please double-check that you’ve tested by deactivating every plugin except for WooCommerce and the WooCommerce Stripe Gateway. That includes disabling FunnelKit and WP Mail SMTP as well. Once you’ve done that, try navigating through your WooCommerce admin and see if the issue still occurs. If the speed improves, you can reactivate the other plugins one at a time to identify which one may be conflicting.

If the slowdown persists even with only WooCommerce and Stripe active, we can also test rolling back to an earlier version of the Stripe plugin to check if that resolves the performance lag.

Let me know how that plugin isolation test goes and whether the Stripe plugin was fully set up with a connected account. I’ll be here to help you sort this out.

Hi there!

Thank you for your update! I’m glad to hear that reconnecting the Stripe plugin has improved the situation and that everything is working better now.

If you have a moment, would you mind sharing your experience with the Stripe plugin by leaving a review here https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/. Your feedback is really helpful to others in the community.

Feel free to reach out if you need any further assistance, and thanks again for letting us know!