Title: Plugin settings not saving / plugin doesn’t work Last modified: August 15, 2022 --- # Plugin settings not saving / plugin doesn’t work * Resolved [cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/) * (@cjsuttondeath) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/) * woocommerce->settings->payments and click manage for paypal: * 1. paypal only shows as a payment method on the frontend checkout when i have“ enable buttons on checkout” selected. but i don’t want the buttons. they crash our cart. i have “enable the paypal gateway” checked, so you’d think it would show up like it always has. * 2. if i go back to woocommerce->settings->payments and click manage again, everything goes back to an unchecked state and paypal no longer shows up in our checkout. * this was never an issue until Friday when whatever new “update” occurred actually ruined what had been working fine for years. I really hope I have communicated my problem, and even moreso that you can help! Thanks a lot. Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15919773) * Hi [@cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/), * Thanks for creating a new topic! Could you please share with us a copy of your WooCommerce system report so we can get a better understanding of your website configuration? The system report can be accessed from here: WooCommerce > Status > Get system report > Copy for support Thanks! There is a known conflict with the `Checkout Field Editor` plugin, which appears to be installed on your site. I suggest disabling this plugin to see if the issue persists for you. * Generally, if you’re facing difficulties after a plugin update, you can also download any previous version [like 1.9.1](https://downloads.wordpress.org/plugin/woocommerce-paypal-payments.1.9.1.zip) from the [advanced section](https://wordpress.org/plugins/woocommerce-paypal-payments/advanced/) on the plugin page. * Kind regards, Niklas * Thread Starter [cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/) * (@cjsuttondeath) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15920705) * Hi Niklas. * Here is a copy of the system report. You’re right, we have the Checkout Field Editor. So if I understand you correctly, rolling back to a previous version of PayPal Payments should solve it? * ``` ### WordPress Environment ### WordPress address (URL): https://www.tedweber.com Site address (URL): https://www.tedweber.com WC Version: 6.8.0 REST API Version: ✔ 6.8.0 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.38-41-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.0 WC Database Prefix: htu_ Total Database Size: 1334.02MB Database Data Size: 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for WooCommerce: by SkyVerge – 1.9.7 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.27 WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.4 WooCommerce: by Automattic – 6.8.0 WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.16 StoreCustomizer: by Kaira – 2.4.2 WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.4.3 WP Mail SMTP: by WPForms – 3.5.1 WPForms: by WPForms – 1.7.5.5 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.9 YITH WooCommerce Catalog Mode Premium: by YITH – 2.14.0 ### Inactive Plugins (1) ### ELEX EasyPost WooCommerce Extension: by ELEX – 1.9.5 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #49571 - /shop/ Cart: #3008 - /my-cart/ Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #3086 - /customer/account/ Terms and conditions: #3023 - /store-policy-terms-conditions/ ### Theme ### Name: Astra Version: 3.9.1 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-04-17 20:37:12 -04:00 Options: ✔ Notes: 95 Onboarding: completed ### Action Scheduler ### Complete: 8,514 Oldest: 2022-07-18 11:52:54 +0000 Newest: 2022-08-16 07:47:28 +0000 Failed: 5 Oldest: 2020-07-01 04:37:03 +0000 Newest: 2020-07-26 19:54:20 +0000 Pending: 10 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2022-08-22 14:08:06 +0000 ### Status report information ### Generated at: 2022-08-16 06:22:16 -04:00 ``` * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15921210) * Hi [@cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/), * You can try it, but rolling back does not necessarily help in this case because there are reports about this conflict dating back at least a few months. * First, I suggest trying to disable the Checkout Editor plugin to see if the problem persists. If the problem does not persist, we could perhaps guide you towards alternate solutions that achieve the same without causing this conflict. But it depends on what precisely the plugin does for you. It may also be worth reaching out to the other plugin developer as our preliminary investigation determined the other plugin to be at fault, and there wasn’t much we could do about it ( at least within a reasonable scope). * In any case, the PayPal Payments plugin settings will be reworked over the following updates. There’s a chance this conflict may get resolved due to the settings rework. * Kind regards, Niklas * Thread Starter [cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/) * (@cjsuttondeath) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15921664) * Thanks for your response. I am definitely married to what it does, but I am certainly not married to that Checkout Field Editor plugin. If it can be achieved another way, then perfect. Do you have a suggestion for a different method or plugin that you know works? * How do I roll back to the previous version? I will take my chances because it has never been an issue before. * Thread Starter [cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/) * (@cjsuttondeath) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15925218) * I would love to roll back to a previous version of the plugin. it worked on our site before. Would you please tell me how to do it without breaking my site further? Thanks! * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15925275) * Hi [@cjsuttondeath](https://wordpress.org/support/users/cjsuttondeath/), * Thanks for hanging in there. You can download the previous version from here: [https://downloads.wordpress.org/plugin/woocommerce-paypal-payments.1.9.1.zip](https://downloads.wordpress.org/plugin/woocommerce-paypal-payments.1.9.1.zip) * Manual plugin installation instructions can be found here: [Managing Plugins > Upload via WordPress Admin](https://wordpress.org/support/article/managing-plugins/#upload-via-wordpress-admin) * There is also a nifty plugin called [WP Rollback](https://wordpress.org/plugins/wp-rollback/) which allows you to downgrade the plugin with just two clicks. While it’s lightweight, installing a plugin for this is a bit overkill if you just want to downgrade once. * Regarding the checkout fields, it depends on what exactly you want to achieve. But there are many filter examples ([example1](https://wpbrainery.com/woocommerce/remove-billing-fields-woocommerce/), [example2](https://www.businessbloomer.com/woocommerce-hide-checkout-billing-fields-if-virtual-product-cart/)) on how the behavior for the Checkout fields could be modified without a dedicated plugin. This custom code could either be inserted into the (child) theme, or alternatively, there is also an easy way to add custom code with a plugin like [this one](https://wordpress.org/plugins/code-snippets/). We generally recommend using a [child theme](https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/) though to reduce the number of installed plugins. * I hope this helps! * Kind regards, Niklas * [alexieix](https://wordpress.org/support/users/alexieix/) * (@alexieix) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15942738) * Hi! same problem for me, after update woocommerce paypal plugin to 1.9.2 (i have checkout fields plugin installed) * So I rolled back to 1.9.1 version, deactivate checkout fields plugin, reactivated woocommerce paypal plugin and rectivated checkout fields plugin….and now works fine! * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15961001) * We have not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above information helped you out. If you have any further questions, please feel free to reopen this topic or create a new one. * Thank you! Kind regards, Niklas Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Plugin settings not saving / plugin doesn’t work’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) ## Tags * [Failed](https://wordpress.org/support/topic-tag/failed/) * 8 replies * 3 participants * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-settings-not-saving-plugin-doesnt-work/#post-15961001) * Status: resolved