We are extremely sorry for the inconvenience you had. Please accept our sincere apologies. It was quite an unexpected issue.
We have thoroughly investigated each and every part of our plugin and figured out what exactly was causing the issue.
Also, we have fixed the issue and released an update of our plugin. Would you please update the plugin to the latest version?
Hopefully, it will solve the problem.
Note: We appreciate your feedback, but if you had reached out to us before giving us a bad review, then we could have gotten the opportunity to check what was the problem that you encountered and assisted in fixing that.