Support » Plugin: Restricted Site Access » Plugin Redirecting Users Accessing From Whitelist

  • Hello everyone,
    I have been using this plugin for over a year now and never had a problem up until recently. I keep my site closed to the internet and have whitelisted a number of IP addresses my users can access from. Like I said, this has worked flawlessly up until about two or three weeks ago. Users are now being redirected even if they are accessing the site from the whitelisted IP addresses and the only way I can solve the issue is to remove their IP from the list and add it back.

    Is anyone experiencing similar issues? Any idea about how to fix this?

    My site is hosted through WordPress.com and the WordPress version I’m on is 5.5.1. I have contacted WordPress to see if they can tell me when my WordPress version last updated in the event that that has caused my issue.

    Any help would be appreciated.

    Thank you.

    • This topic was modified 1 month, 3 weeks ago by curiousadmin.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Im having the same problem. Most users/IPs are fine, but random people get blocked. I add their IP, and the homepage works for a minute, but subpages do not work. Incognito also does not work. And then a few minutes later it all stops and the user cannot access anything. I delete their IP, readd, it starts working on the homepage, and then stops. This all started with 5.5.1.

    I am using a multisite with subdirectory install, where certain subdirectory sites are blocked.

    I did learn that the plugin accepts IPv6, which solved some issues for people not getting access, so @curiousadmin maybe try that. Check if the user has an IPv6 ip, such as users from Comcast/xfinity.

    Plugin Support Jeffrey Paul

    (@jeffpaul)

    @curiousadmin @coloradocolin it sounds like you both starting seeing issues around WordPress 5.5.1 perhaps, so I’m going to set up a 5.5 install, add some RSA allowed IPs, update to 5.5.1 and see if that replicates the issues you’re seeing. If you have any additional information, please share, otherwise I’ll let you know what I find.

    Plugin Support Jeffrey Paul

    (@jeffpaul)

    Ok I just tested this by creating a WP 5.5 install, adding RSA and allowing some IPs, then updated to WP 5.5.1, but all allowed IPs could access and not allowed IPs could not access as expected. So it looks like this may not be due to WP 5.5.1.

    @curiousadmin did WordPress.com get back to you with any details on timing for different updates on your site? Can you provide your Site Health Info export for us to see if something there leads us to finding the conflict?

    @coloradocolin are the issues you’re seeing all tied to IPv6 users? Can you provide your Site Health Info export for us to see if something there leads us to finding the conflict?

    Hey @jeffpaul

    I’d be happy to provide site health info. Should I post here or DM? And it was not necessarily with IPv6 users, it was random. Im not sure if it was because we were on multisite blocking subsites, or the infrastructure of VIP go.

    Plugin Support Jeffrey Paul

    (@jeffpaul)

    @coloradocolin you can post here or email to me at Jeff.paul@10up.com.

    
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    Plugin Support Jeffrey Paul

    (@jeffpaul)

    @coloradocolin are you hosted on WordPress VIP?

    yes

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