Plugin recording but not sending any mails.

  • Resolved gaurab74

    (@gaurab74)


    7 months, 3 weeks ago

    Hello,

    The plugin is recording all abandoned carts but not sending any mail. The mail system is working fine. Sending out all WooCommerce Transactional mails but not for abandoned carts.

    What do I need to check ? What can possibly be wrong?

    Thanks,

    Gaurab

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Aamir

    (@aamiribsf)

    7 months, 3 weeks ago

    Hi @gaurab74,

    Thanks for reaching out.

    Could you please check whether the captured orders have the order status as “Abandoned” or “Normal”? The abandoned cart emails will only be scheduled for orders marked as Abandoned.

    If the order status is indeed Abandoned, you can click on the captured order and check inside to see if the emails are scheduled there. This will help confirm whether the emails are being triggered correctly.

    Best regards,

    Thread Starter gaurab74

    (@gaurab74)

    7 months, 3 weeks ago

    Hi Aamir,

    There is no abandoned option under order status, never was. But the Cart abandoned page has capured abandoned cart data. They are abandoned, so how can they show as orders under Woocommerce orders? I am not an expert so asking, is abandoned a default Woocommerce order status?

    Thanks,

    Gaurab

    Plugin Support Aamir

    (@aamiribsf)

    7 months, 2 weeks ago

    Hi @gaurab74,

    Thanks for your message — I can see where the confusion is coming from, so let me clarify further how this works.

    Here’s how the process works step by step:

    • When a user starts filling in the checkout form, the order data is immediately captured and shown in the Cart Abandonment Recovery reports. At this stage, the status is Normal, not abandoned yet.
    • After the cutoff time you’ve configured, if the user does not complete the order, a CRON job runs and marks that entry as Abandoned.
    • Once the status changes to Abandoned, the follow-up emails are scheduled and then sent accordingly.

    If the CRON job is not working properly, the data will still be captured and visible in the Cart Abandonment reports, but it will never be marked as Abandoned. As a result, the follow-up emails won’t be scheduled or sent.

    To help us move forward, could you please share a screenshot of the captured entries from the Cart Abandonment Recovery page showing their current status? That will help confirm whether the entries are remaining in the “Normal” state.

    Looking forward to your update.

    Best regards,

    Thread Starter gaurab74

    (@gaurab74)

    7 months, 1 week ago

    Hi Aamir,

    sorry for the delayed reply. Here is the screenshot from the requested page. https://snipboard.io/gdY3ME.jpg

    I run a custom cron script from the server. If a cron job is scheduled then it will surely execute by the custom script. All cron jobs are successfully executed every 15 minutes.

    But cart abondoment mails are not going. Please help figure out what is the problem?

    Best regards,

    Gaurab

    Thread Starter gaurab74

    (@gaurab74)

    7 months, 1 week ago

    Hi Aamir,

    I can see that the plugin saves the email address. Does it also store the phone number? if yes, then where?

    Thanks,

    Gaurab

    Plugin Support Aamir

    (@aamiribsf)

    7 months ago

    Hi @gaurab74,

    Great to hear that the plugin is saving the data for you!

    Regarding the phone number, all the data that a user enters on the checkout fields — including the phone number — is recorded and saved inside the corresponding abandoned order entry. You can simply click on the abandoned order to view all the captured information.

    Here’s a quick reference screenshot for guidance: https://bsf.d.pr/i/3EPOIX

    Best regards,

    Thread Starter gaurab74

    (@gaurab74)

    7 months ago

    Hi Aamir,

    The orginal question remained unanswered. Why is the plugin not sending emails as configured and scheduled?

    Thanks,

    Gaurab

    Plugin Support Aamir

    (@aamiribsf)

    6 months, 3 weeks ago

    Hi  @gaurab74,

    Thank you for following up.

    From the screenshot you shared earlier, it looks like the abandoned orders are being captured correctly — which means tracking is working as expected.

    Could you please click into one of those abandoned order entries and check whether the recovery emails are listed as scheduled inside the order details?

    • If the emails are scheduled but not sent, then this is most likely related to email delivery.

    You can follow this guide to resolve this issue:
    https://cartflows.com/docs/recovery-emails-not-sending/

    Hope this helps.

    Best regards,

    Thread Starter gaurab74

    (@gaurab74)

    6 months, 3 weeks ago

    Hi Aamir,

    The details page is as in the screenshot. It is X not scheduled.

    https://snipboard.io/2pzeOm.jpg

    Thanks,

    Gaurab

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    6 months, 2 weeks ago

    Hi @gaurab74,

    Thanks for sharing the screenshot.

    Could you please try switching to the new UI and see if it solves the issue? Just in case this is happening only with the old UI.

    You can go to Settings > Use New Interface

    Please let us know how you go.

    Kind regards,
    Herman 😊

    Plugin Support Aamir

    (@aamiribsf)

    6 months, 1 week ago

    Hello @gaurab74,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 11 replies - 1 through 11 (of 11 total)

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