Title: [Plugin: Quick Chat] Not working in custom theme Last modified: August 20, 2016 --- # [Plugin: Quick Chat] Not working in custom theme * [DesignByAnita](https://wordpress.org/support/users/designbyanita/) * (@designbyanita) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/) * I checked if jQuery was the issue by changing themes and Quick-Chat worked fine but it’s not working in my custom theme? * I’ve used the Quick-Chat shortcode on a Page and have the following plugins installed: - Anti-Captcha - Breadcrumb NavXT - Facebook - Fast Secure Contact Form - My Shortcodes - Page Restrict - PC Hide Pages - Redirection - ShareThis - Subpage Listing - Ultimate TinyMCE - Any ideas? I’m not a developer so simple explanation of how I can modify my theme to get this plugin to work if possible please. 🙂 - Many thanks in advance. - [http://wordpress.org/extend/plugins/quick-chat/](http://wordpress.org/extend/plugins/quick-chat/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840070) * Hello, most problems arise when theme provides and includes old jQuery version instead of jQuery version provided with WordPress. Is this your case? * Thread Starter [DesignByAnita](https://wordpress.org/support/users/designbyanita/) * (@designbyanita) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840083) * It’s possible, the theme was originally based on the Limau Orange theme and then adapted by the web-designer I used to set things up, but that was over 3 years ago now…. and I’m trying to update the theme and set-up a new site. * I’ve set-up the latest version of WordPress, so what do I need to do to check the jQuery version in the theme? Or if it’s even enabled in the theme? * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840109) * Hm, this support forum went bananas. I’ve answered you a day ago and now I take a look and my answer is gone. They must have reverted database from backup. Also layout is broken. * And now to your question, you should take a look at your page source (usually in View > Page source or right click to empty space -> Page Source) and search for jquery.js or jquery.min.js. If you find it click on its link and take a look at version. If its older than 1.44 that Quick Chat wont be able to work with. Also if you find multiple copies of jquery loaded and one of them is older than 1.44 this will also make problems. * Thread Starter [DesignByAnita](https://wordpress.org/support/users/designbyanita/) * (@designbyanita) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840111) * Many thanks Marko. 🙂 * Ok, there’s only one version of jQuery loaded: /wp-includes/js/jquery/jquery. js?ver=1.7.2 * Also, I’ve deactivated and deleted the Facebook plugin because it was also not working and when I was trying a few things out from other forum discussions it was also causing troubles with jQuery. * If it’s any help I can post a link to the page that I’m trying to get the Chat to work on or send a message through your Contact form. Let me know and many thanks again. * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840130) * Sure post link and I’ll take a look as soon as I can. * Thread Starter [DesignByAnita](https://wordpress.org/support/users/designbyanita/) * (@designbyanita) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840131) * Ok and sincere thanks. 🙂 [Test Page](http://anitarichards.com/the-blog/chatter-test-page/) * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840155) * Hello, I’ve managed to take a look at your demo site. Problem is that Quick Chat javascript isn’t loaded. Possible reason for this is that your theme footer. php doesn’t have wp_footer(); call before closing body tag. More about this function [here](http://codex.wordpress.org/Function_Reference/wp_footer). Please check? * Thread Starter [DesignByAnita](https://wordpress.org/support/users/designbyanita/) * (@designbyanita) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840156) * Yes! That was it!!!! Thank you!!! Thank you!!! Thank you!!! Thank you!!! Thank you!!! 🙂 * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840157) * No problem, I’m glad we got it working. If you can afford you can donate something if not just enjoy 😉 Also most people give up after 10 minutes so thanks for dealing with my delays, much work to do here 🙂 * — [https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=CZQW2VZNHMGGN](https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=CZQW2VZNHMGGN) * [ecn](https://wordpress.org/support/users/ecn/) * (@ecn) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840181) * I have jquery 1.7.2 and wp footer call in the footer. I am using an older version of the p2 (prologue) theme heavily modded and can’t go to a newer theme. I have the latest version of WP. I can get the chat to appear in the sidebar but with a big blank vertical space, can’t add it to a page, or rather can’t get menus to add the chat page. The chat doesn’t appear on the bottom as I have seen it do on other installations. Changing to Twenty Ten theme didn’t help. * Plugin Author [Marko-M](https://wordpress.org/support/users/marko-m/) * (@marko-m) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840187) * Ecn could you please start another support thread, this ones page layout went bananas? * Regards * [ecn](https://wordpress.org/support/users/ecn/) * (@ecn) * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840188) * Thanks, I see that. I switched themes and it is working now. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘[Plugin: Quick Chat] Not working in custom theme’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/quick-chat.svg) * [Quick Chat](https://wordpress.org/plugins/quick-chat/) * [Frequently Asked Questions](https://wordpress.org/plugins/quick-chat/#faq) * [Support Threads](https://wordpress.org/support/plugin/quick-chat/) * [Active Topics](https://wordpress.org/support/plugin/quick-chat/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/quick-chat/unresolved/) * [Reviews](https://wordpress.org/support/plugin/quick-chat/reviews/) * 12 replies * 3 participants * Last reply from: [ecn](https://wordpress.org/support/users/ecn/) * Last activity: [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-quick-chat-not-working-in-custom-theme/#post-2840188) * Status: not resolved