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Pronamic iDEAL
[resolved] no order notification after payment when using iDEAL easy (11 posts)

  1. marjolein64
    Member
    Posted 2 years ago #

    I noticed that, when using iDEAL easy, there is no order confirmation for the client (and store owner) after making a payment. We have to change the order status first of that order, and then the confirmation is sent.

    I really would like my clients to receive a mail when they place an order. Now they have to wait until I change the order status (and sometimes that will take a while) so that will be very confusing. I know a solution would be to change to a more expensive iDEAL option, but for a starting webshop I do not prefer this.

    A solution would be to send a temporary order notification. There you can state that the order will be processed after payment. This is done the same way for paying by bank transfer. The customer receives a order notification that states that the order will be processed after payment. Can you please let me know if this is possible, and what I have to do to make this work?

    I posted this message also last week as a reply to a solved issue, but I have the impression that you didn't notice it. If you did, so that I posted the message again...

    I hope you can help!
    Thanks in advance,

    Marjolein

    http://wordpress.org/extend/plugins/pronamic-ideal/

  2. Remco Tolsma
    Member
    Plugin Author

    Posted 2 years ago #

    We've noticed your earlier message in the following topic: http://wordpress.org/support/topic/plugin-pronamic-ideal-client-doesnt-receive-email-order-notification-after-ideal-payment?replies=3#post-3208911

    I think you are right, we should handle iDEAL variants that don't support payment status feedback the same as the bank transer payment gateway. W'll try to improved this in the next release, we hope to launch it next week.

  3. marjolein64
    Member
    Posted 2 years ago #

    That is good news! Thank you so much! We are looking forward to this new release. I hope you will be able to launch this version somewhere next week, because we're planning to open our web shop within the next 2 weeks.

    Thanks again!

  4. elinthorsthoman
    Member
    Posted 2 years ago #

    Hi Remco,

    In my set up my customers receive the final mail with a link to a video, this is done via the purchase note and this is my product. So it is really important for me that the Woocommerce purchase note is send.

    I have 2 questions related to marjolein her question.
    1. Does your change next week mean that the purchase note is send after payment through IDEAL?
    2. Do you still have to manually change the status from on hold to completed? Or does the item get a completed status automatically after payment with IDEAL?

    Many Thanks

    E.

  5. Remco Tolsma
    Member
    Plugin Author

    Posted 2 years ago #

    @marjolein64 the adjustment is slightly more complicated than expected. We can't handle iDEAL Basic payments the same way as bank transfer payments. We also noticed some big changes in the handling of e-mails in the next version of WooCommerce. Therefore we have to wait for the next WooCommerce and release.

    @elinthorsthoman We have already answered your questions in an e-mail, in short: it depends on the iDEAL variant you use. With iDEAL variants that support payment status feedback the order will be updated to completed.

  6. marjolein64
    Member
    Posted 2 years ago #

    That is such a pity! So, if I understand correctly, if I want my clients to receive an (automatic generated) e-mail with the order confirmation I have to choose another iDEAL variant. Can you tell me if "ABN ideal only kassa" supports payment status feedback? Is it also possible to use SISOW for iDEAL payments with status feedback or do they only support the simple variant?

    Thanks!

  7. Remco Tolsma
    Member
    Plugin Author

    Posted 2 years ago #

    So, if I understand correctly, if I want my clients to receive an (automatic generated) e-mail with the order confirmation I have to choose another iDEAL variant.

    For now that is correct, but we want to improve this for the iDEAL variants wich does not support payment status feedback. WooCommerce is improving the mail interface so we want to wait for the next release to improve this.

    Can you tell me if "ABN ideal only kassa" supports payment status feedback?

    This variant should support feedback of the paymen status, see also the ABN AMRO website: https://www.abnamro.nl/nl/zakelijk/betalen/ideal/varianten/index.htm

    Is it also possible to use SISOW for iDEAL payments with status feedback or do they only support the simple variant?

    Yes it's also possible to use Sisow, they allow you to use the iDEAL Basic or iDEAL Advanced variant.

  8. marjolein64
    Member
    Posted 2 years ago #

    Thanks for your reply!
    Marjolein

  9. Frenkie
    Member
    Posted 2 years ago #

    Hi Remco,

    Any news about this subject or are you awaiting the woocommerce v2 update by the end of januari?

    Another question: in some weird way i'm still receiving the paymentstatusupdates from the bank (Internetkassa.cs@nl.abnamro.com) on my old e-mailadres, do you know where to change this?!

    Kind regards,

    Frano

  10. Remco Tolsma
    Member
    Plugin Author

    Posted 2 years ago #

    Any news about this subject or are you awaiting the woocommerce v2 update by the end of januari?

    Yes, we are awaiting for the next WooCommerce release.

    Another question: in some weird way i'm still receiving the paymentstatusupdates from the bank (Internetkassa.cs@nl.abnamro.com) on my old e-mailadres, do you know where to change this?!

    Unfortunately I don't know where this can be changed.

  11. Remco Tolsma
    Member
    Plugin Author

    Posted 2 years ago #

    In the development version of the Pronamic iDEAL plugin we did some improvements regarding the iDEAL Basic variants:

    https://github.com/pronamic/wp-pronamic-ideal/commit/d09a2c683efec8846a57fb374a3839d2ef08999b

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