I've used this plugin on several sites and had no issues. With this particular site the window pops up all white and I hear the sound but cannot see the video. I changed the default theme and could see the video a little but not correctly. I am guessing there is some conflict within the wordpress theme I am using but have no idea where to even start. It's not an option to change themes at this point so really need to figure it out.
the video sits on the homepage at towards the bottom left.
Thanks for the help.