Support » Plugin: Polldaddy Polls & Ratings » [Plugin: Polldaddy Polls & Ratings] PollDaddy not working fine in wordpress

  • Resolved rexpuestas


    I have installed Polldaddy plugin in WordPress 3.2.1. Wen i install de plugin, i used my old PoldDaddy account, and it works fine. But later, i create a new account and delete the old one. Wen i do that, the problems begins.

    Wen i import the new one i get this message:

    “Request Denied, 863” (Example).

    Can’t create new polls in wordpress, only in The rating in my bolg posts still visible, but not working.

    I think there is a file, code, or something that create a conflict. I have installed this plugin in another wordpress installation, and works fine.

    What can i do? Plaese help!

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    I think you need to uninstall completly this plugin.
    In your database, at the installation of the plugin Polldaddy Polls & Ratings, an API-Key is generated in the your table WP_OPTION in the collumn Option_name which is called “polldaddy_api_key“, this key is unique to identify your usage of polldaddy ! This key is not personalizable by us (users).

    So you must also delete the options that have been added by Polldaddy Polls & Ratings into your WP_OPTION table in your database.
    To do this, first, uninstall and remove the plugin, then check if there are traces of Polldaddy by doing a seach with keyword “poll” in WP_OPTION table (if you’ve right access to your database (using PhpMyAdmin for example). If yes, remove the 3 entries called “polldaddy_use_ssl“, “polldaddy_api_key” and “polldaddy_multiple_accounts“.

    Finally, re-install the plugin, an new API-Key will be generated. Then import your new Polldaddy account 😉


    Wow… I do what you say, and the plugin now it’s working fine.

    Thank you so much!!!


Viewing 2 replies - 1 through 2 (of 2 total)
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