Support » Plugin: Total Upkeep – WordPress Backup Plugin plus Restore & Migrate by BoldGrid » Plugin Performing Twice Daily Backups: None Scheduled

  • Resolved threebeecee

    (@threebeecee)


    I recently deleted this plugin then reinstalled. Since then, it has been performing 2 backups/day at the same times. The problem is that I have explicitly NOT defined a backup schedule. This thing has a mind of it’s own. How can I correct this?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Jesse Owens

    (@jessecowens)

    Hi @threebeecee

    The most common cause of this issue is that you may have auto-updates enabled. One of our developers walks you through the process of determining what triggered your backups here, and how to stop them, if you have about 3 minutes to watch:

    Thread Starter threebeecee

    (@threebeecee)

    Thanks for your quick reply! For some reason, I don’t even have the “show more info” section. https://prnt.sc/vealtx

    Why is that? I am using the latest plugin version (plus, the above video is from April). I have yet to update to wordpress 5.5.3. Is that why?

    Thread Starter threebeecee

    (@threebeecee)

    Now I have gotten a failed backup email notification every 5 minutes since 4pm EST! What’s going on?

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @threebeecee

    First thing first, navigate to Total Upkeep > Settings > Auto Update and make sure all of those settings are disabled.

    Then, head to Tools > Logs and find one of the logs from a recent archive that failed, or wasn’t supposed to have run. If you can reply back with that here, we’ll be able to see what’s causing them.

    It’s also possible that there may be extra cron jobs running, I’m thinking maybe they didn’t delete properly when you previously uninstalled the plugin.

    If you have shell access to your site, run the command crontab -e to see if there are more than the three main cron jobs for your backups, and delete them. You can see what they should look like in your Preflight Check tab. Most web hosts will also provide a way to check that, in cPanel for example.

    • This reply was modified 11 months, 2 weeks ago by Jesse Owens. Reason: Fixing typo
    Thread Starter threebeecee

    (@threebeecee)

    I’d prefer to email you the log privately.
    Auto updates are disabled.
    I need a couple hours and a whiskey to make sense of the shell thing. It’s beyond me at the moment.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @threebeecee – I’m really sorry to hear of the issues, but I’m all for having a whiskey along side you and doing some troubleshooting 🙂 If you can email the logs to support@boldgrid.com and reference this support thread, we will review further and get back to you.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @threebeecee, I’m just touching base to see how everything is coming along? I don’t think we’ve received anything at support@boldgrid.com since a few days ago when we last chatted – were you able to make some progress on your own?

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @threebeecee – I touched base with our Support Team and it sounds like they were able to help you with this one? I want to make sure you’re good to go, please let me know if you need anything else.

    Plugin Support Jesse Owens

    (@jessecowens)

    It’s been a while since we’ve heard back, so I’m marking this topic as resolved. @threebeecee please let us know if you’re still having any trouble, we’re happy to help.

Viewing 9 replies - 1 through 9 (of 9 total)
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