@mafty_erin – There could be a plugin conflict there, or even possibly a setting within one of your plugins (such as the W3 Total Cache settings).
When checking, please ensure all caches are cleared, including your browser’s cache as this can mask a conflict in some cases as well.
Thanks!
– Cais.
I desactivated all the plugins except for the “nextgen” and the issue persist.
@mafty_erin – Did you clear all of your caches as well, especially if you are using browser caching with W3 Total Cache?
Also, have you tried the Reset Option under Gallery > Other Options?
– Cais.
Do you mean clearing the cache on my browser?
@mafty_erin – Yes, and I understand that can be a major inconvenience at times … you may be able to use your browser’s anonymous surfing functionality to mimic a cleared browser cache but in some cases you simply have to actually clear the cache itself.
– Cais.
I deactivated all the plugins, i deleted “next-gen” and install it again, and i cleared the cache on my browser.
You said “all caches”. Is there more caches appart from the one on my browser that i nedd to clear?
@mafty_erin – If you are, or have in the past in some cases, using a caching plugin and/or your web hosting service offers any sort of caching system then those should be cleared / disabled (or removed in extreme cases).
– Cais.
