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Plugin options don't show correctly (8 posts)

  1. Mafty_Erin
    Member
    Posted 1 year ago #

  2. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @Mafty_Erin - There could be a plugin conflict there, or even possibly a setting within one of your plugins (such as the W3 Total Cache settings).

    When checking, please ensure all caches are cleared, including your browser's cache as this can mask a conflict in some cases as well.

    Thanks!

    - Cais.

  3. Mafty_Erin
    Member
    Posted 1 year ago #

    I desactivated all the plugins except for the "nextgen" and the issue persist.

  4. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @Mafty_Erin - Did you clear all of your caches as well, especially if you are using browser caching with W3 Total Cache?

    Also, have you tried the Reset Option under Gallery > Other Options?

    - Cais.

  5. Mafty_Erin
    Member
    Posted 1 year ago #

    Do you mean clearing the cache on my browser?

  6. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @Mafty_Erin - Yes, and I understand that can be a major inconvenience at times ... you may be able to use your browser's anonymous surfing functionality to mimic a cleared browser cache but in some cases you simply have to actually clear the cache itself.

    - Cais.

  7. Mafty_Erin
    Member
    Posted 1 year ago #

    I deactivated all the plugins, i deleted "next-gen" and install it again, and i cleared the cache on my browser.

    You said "all caches". Is there more caches appart from the one on my browser that i nedd to clear?

  8. photocrati
    Member
    Plugin Author

    Posted 1 year ago #

    @Mafty_Erin - If you are, or have in the past in some cases, using a caching plugin and/or your web hosting service offers any sort of caching system then those should be cleared / disabled (or removed in extreme cases).

    - Cais.

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