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[Resolved] [Plugin: Online Backup Version 2.25 has "bugs]

  • von

    @vondielozano

    Version 2.25 online back-up has some bugs.
    I have 2 blogs:

    1) on First blog – Was able to do manual back-up after scheduled back-up failed and “timed out.” But file is 10x larger than previous back-ups. Not sure why?

    2) Second blog – Manual back-up failed. Gave the following error message.

    “The backup failed: The server returned the following error message: The username and password combination specified was not found on our records.”

    I have not changed the username or password. And it was working fine before updating to version 2.25.

    (btw- My tech person has it set up as 2 different accounts. Can login to first account. Unable to login to account for blog with failed back-up. So, unable to check or change username/password info.)

    Please help!

    http://wordpress.org/extend/plugins/wponlinebackup/

Viewing 15 replies - 16 through 30 (of 33 total)
  • Plugin Author Online Backup

    @driskell

    Hi Vondie,

    Glad you’re all set! 🙂

    Jason.

    von

    @vondielozano

    It worked this weekend!
    Thanks Jason for hanging in there with me!
    Vondie 🙂

    Plugin Author Online Backup

    @driskell

    You’re welcome vondie!
    If you get any more issues just raise another topic.

    Jason.

    von

    @vondielozano

    Thanks Jason!
    I do have another issue I need help with. (And I can’t even rememer how to post a new ticket, so here goes…)

    Is there a way to include multiple pics on a landing page with links and caption/links to other (sales) pages?

    I’ve searched the support forums,etc. and tried a plugin that didn’t works so well. (RPS image gallery. the pics displayed very blurry)

    When I use gallery style it doesn’t allow for links to pages.
    When I inset each pic/graphic manually the captions display beside the picture instead of underneath it. And I would like pics to display nicely (ie gallery style or at least horizontally).

    Any suggestions for how to do it or plugins that you recommend?

    Vondie
    p.s. where do I post a new ticket/question??? 😉

    von

    @vondielozano

    Okay, so I got the captions to display in the gallery pics. But how do I get the images to link to a separate page?

    whenever I insert the page url I’d like the image to link to, it reverts back to a link to the image itself.

    von

    @vondielozano

    I found a plugin to fix the issue. So nevermind. 🙂

    But, another issue.
    I have wptouch plugin (mobile site app) on both sites and it isn’t showing up on my iphone. any thoughts?

    p.s.
    still can’t find where to start a new help ticket. :/

    Plugin Author Online Backup

    @driskell

    Hi Vondie,

    I can’t really help with those issues, and this forum isn’t the right place for them.

    You’re best going to the specific plugins forum or go to the general support forum here: http://wordpress.org/support/ or the Plugins and Hacks forum here: http://wordpress.org/support/forum/plugins-and-hacks (links are just above this thread to the left)

    To start a new topic, you go to the topic list. For our plugin this is here: http://wordpress.org/support/plugin/wponlinebackup
    You can click “Support Threads” in the top right, or click our plugin name and then click Support again. You just need to look from the beginning again. There are links in the plugin and on our website too where it gives instructions of where to find support.

    Regards,

    Jason.

    von

    @vondielozano

    Hi Jason,
    Just saw this help ticket/discussion in a google search on my name. Could you please delete this ticket and/or remove my login info./username from the discussion. (I changed my username but not sure it will change google cache)
    I had no idea this would be made publc.
    I contacted wp support about the issue. They also said to include the tag ‘modlook’ … not sure if it’s enough to just include here –modlook
    Thanks again for your help,
    Von

    Plugin Author Online Backup

    @driskell

    Hi von,

    I’ve tagged in modlook for you (it’s the Tags bit on the right-hand side at top of page.)
    We can get them to delete this entire topic since the username is splattered across it.
    Or if they want to scan through and redact it but that might take a while!

    Jason

    esmi

    @esmi

    Forum Moderator

    We cannot change the username on your account. All that can be changed is the name displayed on your posts – which you can do yourself via View your profile -> Edit when logged in.

    von

    @vondielozano

    Thanks Jason!
    I see the tags but don’t see where you added ‘modlook’?
    Yes please delete entire topic. And I did change the display name to “Von”
    Is there anything else I should do for the future to keep things secure?
    Thanks for getting back to me so quickly.
    “Von” 😉

    esmi

    @esmi

    Forum Moderator

    I removed the modlook tag as the issue has now been dealt with – as far as we can deal with it.

    Plugin Author Online Backup

    @driskell

    Hi mods / esmi,

    The username is question is a username for another web site. It is in alot of posts so best to delete the topic at request of von, instead of trying to clean it up.

    Thanks,

    Jason

    esmi

    @esmi

    Forum Moderator

    It is not the general policy to edit or delete forum posts. When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Deleting posts removes this added value. In extreme circumstances, the moderation team might be persuaded to remove sensitive information but. generally, your best course of action is not to publish anything that you wouldn’t want to be public. I’m sorry but this is not an extreme case.

    http://codex.wordpress.org/Forum_Welcome#Deleting_.2F_Editing_Posts

    von

    @vondielozano

    My login info. username was requested in order to help with my support ticket. And I provided it not realizing that this info. would be public. Please delete my login information/ username or let me know how I may change my username.

Viewing 15 replies - 16 through 30 (of 33 total)
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