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Creating a backup erased pages of text! (19 posts)

  1. deborahlindquist
    Member
    Posted 2 years ago #

    i have been having issues with the backup because it continues to have an unexpected stop every time I've scheduled a backup. I also hadn't received a confirmation from the vault storage so i created a new login ID. Finally I got a confirmation. So I tried again today and it failed to complete because my website is apparently larger than the free vault storage. maybe i can upgrade but now i'm scared because pages have been erased.

    The real problem is that pages of text have been partially erased!
    my bio, detailed information about my company. This is a nightmare! now I'm wondering if I re-create them, how do I insure that they are not erased again? How do I safely back up my site?? i really need help. this is going to take me hours to re-write and re-create those pages! help!
    http://www.deborahlindquist.com

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi deborah,

    The plugin doesn't have any ability to "partially erase" pages. It has no concept of pages and no concept of content. So this was caused by something else.

    How big was the backup? If it's not too big we can sometimes increase quota free. Just need to email your username to support "at" backup-technology.co.uk

    Jason

  3. deborahlindquist
    Member
    Posted 2 years ago #

    I guess so. Its taken a long time for me to recreate all those pages. The problem was most pages with text. Thankfully not my shopping cart. I'm still working on this and will get back shortly. Thanks for your responses Jason.

  4. deborahlindquist
    Member
    Posted 2 years ago #

    Just emailed you now.

  5. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi deborah,

    We received the email. The quota has been increased for you now.

    Jason.

  6. deborahlindquist
    Member
    Posted 2 years ago #

    Thanks for your support. Will give it another go now.

  7. deborahlindquist
    Member
    Posted 2 years ago #

    hi, i emailed you again yesterday morning with the activity log since the manual backup stopped again. i tried it again last night but it stopped again. i emailed you again with the activity log. What is the problem?

  8. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi deborah we haven't had another email from you.

    Feel free to post the activity event log on here though it should be fine - just delete out any filenames if you want to.

    Jason

  9. deborahlindquist
    Member
    Posted 2 years ago #

    here is the latest. ive been trying all week to run a manual backup. it has an unexpected stop every time. I have changes to make to my site and have to get this backup accomplished. please help me.
    30th Sep 2012 11.01.41 AM Error File /hermes/bosweb/web249/b2496/nf.deborahlindqust/public_html/wordpresssite/wp-content/uploads/2012/06/colors7-150x150.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 9.03 KiB.
    30th Sep 2012 9.47.29 AM Error File /hermes/bosweb/web249/b2496/nf.deborahlindqust/public_html/wordpresssite/wp-content/plugins/ultimate-follow-me/style3/preview.psd was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 129.17 KiB.
    30th Sep 2012 9.14.58 AM Information File system scan completed.
    30th Sep 2012 8.45.11 AM Information Folder /wordpresssite/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    30th Sep 2012 8.39.57 AM Information Database backup completed.
    30th Sep 2012 8.39.42 AM Information Ignoring comments that are marked as spam.
    30th Sep 2012 8.39.42 AM Information Ignoring comments in the trash.
    30th Sep 2012 8.39.42 AM Information Initialisation completed.
    30th Sep 2012 8.39.42 AM Information Backup starting...

  10. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi deborah,

    Could you download our trace version from here:
    https://wordpress.backup-technology.com/wponlinebackup-365-tracing.zip

    You will need to deactivate and delete the existing plugin you have installed, and then click Plugins -> Add New -> Upload to install this tracing version.

    Once installed, set up the settings again and try to run a backup again.

    A file will be generated: /wp-content/plugins/wponlinebackup/trace.log
    If you can download this via FTP, and then delete it, then compress and email it to support "at" backup-technology.co.uk it will help us find the issue.

    To compress in Windows just right-click it and "Send to -> Compressed zip file", on a Mac it would be right-click and "Compress".

    Thanks,

    Jason

  11. deborahlindquist
    Member
    Posted 2 years ago #

    hello
    unfortunately i can't get it to compress so can't install it. I can delete the plugin i have but can you install it from your end? Or if I could have a simple zip file, i could install it. but its coming out as a folder.

  12. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Deborah,

    I think you typed it wrong or copy and pasted it wrong. Looking at what the page is saying, it says you have "zipYou" at the end of the URL. There shouldn't be any You there.

    Jason

  13. deborahlindquist
    Member
    Posted 2 years ago #

    yes i figured that out. the you was underlined also. i deleted it but it comes out as a folder and i cant install it because it wont compress.

  14. deborahlindquist
    Member
    Posted 2 years ago #

    plugin is deactivated now.

  15. deborahlindquist
    Member
    Posted 2 years ago #

    i think the correct one is uploaded now?

  16. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Deborah,

    The link I gave you is a simple zip file.

    Jason.

  17. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Deborah,

    If you've got the tracing one installed now, just follow the remainder of the instructions I gave you. I cannot see your blog or access it so I cannot verify anything for you.

    Once installed, set up the settings again and try to run a backup again.

    A file will be generated: /wp-content/plugins/wponlinebackup/trace.log
    If you can download this via FTP, and then delete it, then compress and email it to support "at" backup-technology.co.uk it will help us find the issue.

    To compress in Windows just right-click it and "Send to -> Compressed zip file", on a Mac it would be right-click and "Compress".

    Kind Regards,

    Jason.

  18. deborahlindquist
    Member
    Posted 2 years ago #

    just checking, when i specify the backup type, it should be as a download to the computer, correct?

  19. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    If that is what is causing the error, yes. Once you reproduce the error, you can retrieve the trace.log as described, compress it, then email it to us as described.

    Jason.

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