Online Backup for WordPress
Backup Failed: Don't understand error message (2 posts)

  1. This Healthy Life
    Posted 2 years ago #

    Tried to do my first backup before upgrading to new wordpress update, but after 1.5 hours it failed. I am a novice, so I'll just print the event log here:

    9th Sep 2012 5.17.24 PM Error The backup failed: Communication with the online backup vault failed; more information can be found in the Activity Log.
    9th Sep 2012 5.17.24 PM Error A transmission operation failed.
    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /home/thisheal/public_html/wp-content/plugins/wponlinebackup/include/transmission.php(862)
    A request failed for API PullStatus.
    Please ensure your blog is able to perform HTTPS requests to https://wordpress.backup-technology.com. You may need to contact your web host regarding this.
    [Error Code http_request_failed] Operation timed out after 30000 milliseconds with 0 bytes received
    9th Sep 2012 4.18.42 PM Information Deleted files processing completed.
    9th Sep 2012 4.18.42 PM Information File collection completed.
    9th Sep 2012 4.17.24 PM Information File system scan completed.
    9th Sep 2012 4.17.18 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    9th Sep 2012 4.17.18 PM Information Database backup completed.
    9th Sep 2012 4.17.17 PM Information Ignoring comments that are marked as spam.
    9th Sep 2012 4.17.17 PM Information Ignoring comments in the trash.
    9th Sep 2012 4.17.17 PM Information Synchronisation of backup data completed.
    9th Sep 2012 4.17.00 PM Information Backup status is out of sync, synchronising with server...
    9th Sep 2012 4.16.53 PM Information Initialisation completed.
    9th Sep 2012 4.16.53 PM Warning Table 'wp_recently_popular' has no PRIMARY or UNIQUE key! Backup of this table may be inconsistent; some rows could get missed. See FAQ for more information.
    9th Sep 2012 4.16.53 PM Information Backup starting...


  2. Online Backup
    Plugin Author

    Posted 2 years ago #


    Sunday backups do normally take much longer, and there has been times where failures like this randomly pop up. All comes down to so many people having backups set to Sunday at around the same time (midnight)!

    Last week the load was unusually high. This will be the issue you hit. The spike was significantly larger than predicted. Demand for the plugin seems to have exploded.

    We pushed through some server updates during the week and this morning the load was back to normal levels. The rest of the planned updates to improve capacity will be happening this week and we've acquired some new servers which will go live this week also.

    So everything should function normally now! Let us know if not.



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