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[Resolved] [Plugin: Online Backup for WordPress] An online request succeeded but was malformed.

  • Hello,

    I think this is a great plugin, Once i am able to make it work reliably 🙂 I found one problem with “receiving junk from your blog” was fixed by excluding the W3 total cache caches, from wp-contentt/w3tc . This solved a lot of my errors that I was seeing in the activity log. However it still fails with this :

    “The backup failed: Communication with the online vault failed.”
    “An online request succeeded but was malformed.”
    “Failed at: /var/www/wordpress/wp-content/plugins/wponlinebackup/include/transmission.php(244)”

    My username is just “zaheer”

    I am using CloudFlare, and W3 total cache, but as noted above i fixed all errors related to cacheing, Any suggestions to bring this amazing plugin to a functional level would ne GREATLY appreciated.

    http://wordpress.org/extend/plugins/wponlinebackup/

Viewing 15 replies - 1 through 15 (of 76 total)
  • Here is the whole log:

    19th Apr 2012 8.57.19 PM Error The backup failed: Communication with the online vault failed.
    19th Apr 2012 8.57.19 PM Error An online request succeeded but was malformed.
    Please contact support if the issue persists, providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /var/www/wordpress/wp-content/plugins/wponlinebackup/include/transmission.php(244)
    XML parser: Completed entries: 1
    XML log:
    New xml() object instantiated.
    fetch() called.
    Raw XML:
    <?xml version=”1.0″ encoding=”UTF-8″?>
    <SynchroniseItems Final=”0″>
    <Item>
    <Bin>1</Bin>
    <ID>1</ID>
    <ParentID>0</ParentID>
    <Type>1</Type>
    <Name>OBFW_Database.sql</Name>
    <Exists>1</Exists>
    <FileSize>1300106</FileSize>
    <ModTime>1334811104</ModTime>
    <Path></Path>
    </Item>
    <Item>
    <Bin>2</Bin>
    <ID>1</ID>
    <ParentID>0</ParentID>
    <Type>0</Type>
    <Name></Name>
    <Exists>1</Exists>
    <FileSize></FileSize>
    <ModTime></ModTime>
    <Path>a:0:{}</Path>
    </Item>
    </SynchroniseItems>

    Plugin Author Online Backup

    @driskell

    Hi zaheer,

    Can you run another backup? There was a corruption in the backup file somewhere. I’ve setup diagnostics to see if we can find out what is happening to it.

    Jason.

    Hey there,

    I changed my username for testing.. to “zaheer22” it worked once and only once.. then the following again. I tried to switch back to the other name but the system would not allow me , saying my blog is not registered, no matter how many times i re-ran it, So now im just using “zaheer22” same errors…

    20th Apr 2012 3.39.03 PM Error The backup failed: Communication with the online vault failed.
    20th Apr 2012 3.39.03 PM Error An online request succeeded but was malformed.
    Please contact support if the issue persists, providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /var/www/wordpress/wp-content/plugins/wponlinebackup/include/transmission.php(244)
    XML parser: Completed entries: 1
    XML log:
    New xml() object instantiated.
    fetch() called.
    Raw XML:
    <?xml version=”1.0″ encoding=”UTF-8″?>
    <SynchroniseItems Final=”0″>
    <Item>
    <Bin>1</Bin>
    <ID>1</ID>
    <ParentID>0</ParentID>
    <Type>1</Type>
    <Name>OBFW_Database.sql</Name>
    <Exists>1</Exists>
    <FileSize>1304275</FileSize>
    <ModTime>1334934485</ModTime>
    <Path></Path>
    </Item>
    <Item>
    <Bin>2</Bin>
    <ID>1</ID>
    <ParentID>0</ParentID>
    <Type>0</Type>
    <Name></Name>
    <Exists>1</Exists>
    <FileSize></FileSize>
    <ModTime></ModTime>
    <Path>a:0:{}</Path>
    </Item>
    </SynchroniseItems>

    Plugin Author Online Backup

    @driskell

    Hi zaheer22,

    I’d fixed the error on the zaheer account. I’ve fixed it on the zaheer22 account so it should let you run another backup. It will fail on the one after again though but it will create some diagnostics for me so we can get to the bottom of the issue.

    So just run another backup and let me know.

    Thanks,

    Jason.

    Running another backup to Account “Zaheer” domain khurshed.com Can you let me know what you see? i am leaving it on hourly for now.

    Plugin Author Online Backup

    @driskell

    Hi zaheer22,

    I saw a backup run but it didn’t seem to include the filesystem, which is where the problem was happening. If it will run that on schedule in a hour or so that is fine. I will let you know if I need anything else on Monday if not before then. Thanks for the cooperation.

    Jason.

    Tried again, On zaheer22 , Received the following :

    The backup failed: The server returned the following error message: The backup serial number has changed.
    21st Apr 2012 12.58.26 AM Error A transmission operation failed.
    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /var/www/wordpress/wp-content/plugins/wponlinebackup/include/transmission.php(737)
    An online request failed: The server responded with status code 500 and error code 4102: The backup serial number has changed.

    Update on Account zaheer22,

    Very strange, I got 12 successful hourly backups, most “green” i’ve ever seen this plugin, then it began to fail again same error:

    The backup failed: The server returned the following error message: The backup serial number has changed.
    21st Apr 2012 8.36.43 PM Error A transmission operation failed.
    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /var/www/wordpress/wp-content/plugins/wponlinebackup/include/transmission.php(737)
    An online request failed: The server responded with status code 500 and error code 4102: The backup serial number has changed.

    Plugin Author Online Backup

    @driskell

    Hi zaheer22,

    Still looking into this. Apologies for the inconvenience.
    What timezone is your WordPress set to?

    I’m interested in the backup activity at the following time (GMT) if you could let us know what the event log for it was. Not sure if it is the same as the one you are saying but if it is let me know as it looks to be a new issue.
    21/Apr/2012 20:27:14

    There is a new update coming out soon fixing some other issues so it would be good to resolve this for that update!

    Thanks for the cooperation, and again, apologies for the inconvenience.

    Jason

    Hey There,

    Time is an interesting thing i’ve noticed with this Plugin.. WordPress has the correct time zone, I see the correct time in posts etc. Also on the Backup-tech wordpress portal the time is correct. However, in the plugin itself the time is never what I expect it to be

    For example WordPress right now says : Local time is 2012-04-23 7:05:52
    Backup Plugin: 23rd Apr 2012 1.02.32 PM
    Backup-Tech wordpress portal Says last Backup : Today, 7.02 am

    it is currently 7:11AM , So thats how I know the time is messed up i the plugin itself. I thought maybe it was just programmed to be permanently in UK time, not sure if that’s a “feature”.

    Also, i’ve had a string of successful backups more than 20 hourlies, 2 failures then 5 more successful backups. (Weird). Look forward to seeing this plugin get to 100% functional, no one offers what you guys do. I’m not sure if the plan is to take away the free service after it’s stable, but if it is, I hope you grandfather in existing people 🙂

    The particular log your asking about has no real info unfortunately:

    Activity ID: 43

    Completion: Unexpected stop

    Start Time: 21st Apr 2012 8.27.13 PM
    End Time: 21st Apr 2012 8.29.07 PM

    Time Type Event
    Time Type Event
    21st Apr 2012 8.27.42 PM Information Folder /wordpress/wp-content/plugins/wponlinebackup was excluded.
    21st Apr 2012 8.27.42 PM Information Folder /wordpress/wp-content/w3tc was excluded.
    21st Apr 2012 8.27.41 PM Information Folder /wordpress/projects was excluded.
    21st Apr 2012 8.27.41 PM Information Database backup completed.
    21st Apr 2012 8.27.13 PM Information Initialisation completed.
    21st Apr 2012 8.27.13 PM Information Backup starting…

    The last failure is this as well, This is unusual, I haven’t changed a thing:

    Start Time: 23rd Apr 2012 8.02.32 AM
    End Time: 23rd Apr 2012 8.04.30 AM

    The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.

    Plugin Author Online Backup

    @driskell

    Hi zaheer22,

    Can you go to General Settings, then edit the URL and change the end bit from settings to advanced:
    /wp-admin/tools.php?page=wponlinebackup%2Fwponlinebackup.php&section=advanced

    And let me know what “time_presumed_dead” is set to? Should be 7200 but that Unexpected Stop seems to think less than 120. Definitely unusual but I’d like to find out why.

    Thanks,

    Jason.

    Hey there,

    time_presumed_dead = 7200
    max_execution_time= 15
    timeout_recovery_time= 130

    I noticed ignore_ssl_cert = NO , and i have a self signed SSL cert, but the site is typically accessed through 80, Any chance it has a relationship?

    Plugin Author Online Backup

    @driskell

    Hi zaheer,

    The ignore_ssl_cert is fine. It only affects communication with our server.

    Can you let me know the relationship between ssl. and direct. and www. for your wordpress domain? I see backup attempts coming from each.

    Do they share the same WordPress installation? If not, does each WordPress potentially share the same database?

    I think this is key as it seems when a backup from direct. starts, if there is a backup from ssl. running it interrupts it somehow.

    Jason.

Viewing 15 replies - 1 through 15 (of 76 total)
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