Title: Plugin on AWS Bitnami – server timeouts
Last modified: August 21, 2024

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# Plugin on AWS Bitnami – server timeouts

 *  Resolved [insaneme](https://wordpress.org/support/users/insaneme/)
 * (@insaneme)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/)
 * I had my server guy monitoring the server since it frequently went down since
   i installed plugin.
   He saw huge spikes in cpu usage and load like every 30-60
   seconds.
 * When i deactivated the plugin the spikes disappeared.
   Have you heard about issues
   like this before ? Ofc might be a complex conflict with other plugins too. Server
   is on AWS / BitnamiThanks in advance.BR Jacob
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-on-aws-bitnami-server-timeouts%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jamie](https://wordpress.org/support/users/jamie00/)
 * (@jamie00)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/#post-17966468)
 * Hi Jacob,
 * I understand you’re getting server timeouts when Scrollsequence is activated 
   on your site. I’m happy to help you out with this.
 * I can confirm that I’m not experiencing this issue on my test site, so it might
   only be isolated on your site.
 * Could you please check with your webhost if there are related PHP errors that’s
   in their logs?
 * Please also do the following troubleshooting steps and see if they help:
 * 1. Update your Scrollsequence plugin (free/premium) to the latest 1.5.7 version
   if you haven’t already. We always recommend updating all plugins and themes to
   their latest versions to avoid any possible settings misconfigurations, conflicts
   or errors.
 * 2. Clear all your caches, including any “**Used CSS**” features to eliminate 
   any possible caching issues:
    - **Browser’s cache**: [Web Browsers – Clear the Cache](https://oit.colorado.edu/services/network-internet-services/clear-browser-cache)
    - **Mobile browser’s cache**: [Clear Mobile Browser Cache](https://learn.showit.com/en/articles/4648861-clear-mobile-browser-cache)
    - **Caching plugin’s cache**: (e.g. WP Rocket, WP Super Cache, W3 Total Cache)
    - **Any server caching like CDN**: (e.g. Cloudflare, Amazon CloudFront, CacheFly)
      You might need to reach out to your webhost to clear the server cache.
 * 3. Check for a plugin conflict by deactivating all the other plugins (leaving
   only Scrollsequence activated) and then re-activating them one by one to know
   which plugin is the culprit.
 * 4. Try using a default WordPress theme as well, like [Twenty Twenty-Four](https://wordpress.org/themes/twentytwentyfour/)
   with only Scrollsequence active, to see if you’ll get a different result.
 * We appreciate your cooperation. Looking forward to your response.
 * Kind regards, Jamie
 *  Thread Starter [insaneme](https://wordpress.org/support/users/insaneme/)
 * (@insaneme)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/#post-17966482)
 * Thanks Jamie, i will asap setup staging and try more trouble shooting, thanks,
   ill keep you updated 🙂
   BR Jacob
 *  Plugin Support [Jamie](https://wordpress.org/support/users/jamie00/)
 * (@jamie00)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/#post-17971198)
 * Hi Jacob,
 * I hope you’re well.
 * Just checking out if the troubleshooting steps helped and you were able to fix
   the issue?
 * Looking forward to your response.
 * Kind regards, Jamie
 *  Plugin Support [Jamie](https://wordpress.org/support/users/jamie00/)
 * (@jamie00)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/#post-17975535)
 * Closing this ticket due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin on AWS Bitnami – server timeouts’ is closed to new replies.

 * ![](https://ps.w.org/scrollsequence/assets/icon-256x256.png?rev=2780206)
 * [Scrollsequence - Cinematic Scroll Image Animation Plugin](https://wordpress.org/plugins/scrollsequence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/scrollsequence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/scrollsequence/)
 * [Active Topics](https://wordpress.org/support/plugin/scrollsequence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/scrollsequence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/scrollsequence/reviews/)

## Tags

 * [server](https://wordpress.org/support/topic-tag/server/)

 * 4 replies
 * 2 participants
 * Last reply from: [Jamie](https://wordpress.org/support/users/jamie00/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-on-aws-bitnami-server-timeouts/#post-17975535)
 * Status: resolved