Support » Plugin: Mailjet Email Newsletter Marketing » Plugin ok – service not

  • Plugin triggered compliance Team and account was suspended after sending ~5 Mails during setup.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mailjet

    (@mailjet)

    Hi, please can you share your account email address so we can see what happened and if we can assist you.

    Kind regards,
    Mailjet Plugins Team

    Hey, thanks for the follow up. I have a ticket open nr. 1030837. It was said that the compliance team reserve the right to not answer. While i understand the reason to not tell each detail, the customer is left in the fog. I did send a max of 5 test mails while setting up and triggered the ‘Sending Policy’.
    Noone would be able to ‘Modify’ the practice (as requested) without knowing what the issue was.

    Plugin Author Mailjet

    (@mailjet)

    Hello again, I’ve asked the support team to provide you with additional clarification about the blockage via the ticket.

    Kind regards,
    Mailjet Plugins Team

Viewing 3 replies - 1 through 3 (of 3 total)
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