Title: Plugin now prevents site from loading Last modified: April 10, 2023 --- # Plugin now prevents site from loading * Resolved [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/) * I’ve used the AR for WordPress plugin for over a year with no problems. This is for a site running Elementor. However, I had to deactivate multiple plugins on my site this past week. When I reactivated the AR for WordPress plugin, my site would no longer load. The browser page appears blank. I ruled out plugin conflict by deactivating everything except AR for WordPress and the Elementor plugin. It’s only happening when AR for WordPress is activated. Is it possibly related to the recent plugin update? Does AR for WordPress now only work for paid accounts? Is there a way for me to troubleshoot this on my own? I can’t leave the plugin active right now because I need the site to be up and available. Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16646878) * Sorry you are having troubles with the AR plugin. Would it be possible to obtain a temporary admin login to your site so we can investigate the issue further? You can send the login details to [info@webandprint.com.au](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/info@webandprint.com.au?output_format=md) * kind regards * Nick * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16648308) * Sorry, but I can’t provide that level of access. I can private message or email you code details and screenshots if needed. * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16648379) * Ok please provide any error messages/logs or screenshots that’s will help identify the cause of the issue. * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16648503) * Okay! Where should I check for this? The only thing I see is that I have an Elementor website and when I turn on the AR plugin, the browser won’t load the webpage. Could this be due to the most recent update? * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16648534) * Please try the suggestions at this site to turn on error logging so we can identify the cause [https://www.wpxpo.com/how-to-enable-error-reporting-in-wordpress/](https://www.wpxpo.com/how-to-enable-error-reporting-in-wordpress/) * I don’t think any recent changes in the plugin would cause the issue but the error logs will help identify the reason. * it is getting late here so I will investigate further tomorrow once I have your error details. * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16652109) * I’m now able to load the site with the plugin enabled, but I’m getting an “AR Display License Required” message where my model used to appear. How can I fix this? * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16652121) * Please try resaving the plugin settings page. * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16653004) * It didn’t work. I’m still seeing the error message. With the current version, must I have a license key even if I use the plugin for free? If so, where do you get a license key for the free version? * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16653872) * You are best of using a paid subscription from [http://augmentedrealityplugins.com](http://augmentedrealityplugins.com/) as the free version is limited in its functionality and number of models. If you email me directly I can provide you with a 1 month trial licence you can use for free. * [info@webandprint.com.au](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/info@webandprint.com.au?output_format=md) * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16653888) * Thank you. I might do that down the road. For now, I prefer to keep using the free version. Am I supposed to be receiving this message with the free version, or is this an error? How many models is the free version limited to using? - This reply was modified 3 years, 2 months ago by [Augmental](https://wordpress.org/support/users/augmental/). * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16653934) * This is an error. I am unsure why without admin access. * I am away from my office until later next week when I plan to release an update to the plugin with improvements to the licence check system and the free version. * Apologies for the issues. * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16683498) * Just checking back in about this update. Once it’s available, should I just install the update, or should I delete and reinstall the plugin? Any other steps I need to take with the free version to stop seeing this message? * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16687442) * I Have just released v3.5 of the plugins, please simply update it to the latest version on your plugins page. * This should give you feedback as to why your free version is not working. * Thread Starter [Augmental](https://wordpress.org/support/users/augmental/) * (@augmental) * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16689990) * I deleted all models, deleted the plugin, reinstalled the plugin, and still get the message that I have too many models, even though I have no models now. * Plugin Author [webandprint](https://wordpress.org/support/users/webandprint/) * (@webandprint) * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16690774) * Ok, I have modified the plugin scripts, please deactivate and delete the plugin, then reinstall it from the WordPress plugin repository. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Plugin now prevents site from loading’ is closed to new replies. * ![](https://ps.w.org/ar-for-wordpress/assets/icon-128x128.png?rev=2659741) * [AR for WordPress](https://wordpress.org/plugins/ar-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/ar-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/ar-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/ar-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ar-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ar-for-wordpress/reviews/) * 15 replies * 2 participants * Last reply from: [webandprint](https://wordpress.org/support/users/webandprint/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-now-prevents-site-from-loading/#post-16690774) * Status: resolved