Title: Plugin not working/grey page
Last modified: August 24, 2016

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# Plugin not working/grey page

 *  Resolved [AshleighVH](https://wordpress.org/support/users/ashleighvh/)
 * (@ashleighvh)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-workinggrey-page/)
 * I’ve installed the Tweet This plugin, but when I attempt to use it, the info 
   box pops up but the whole WordPress dashboard goes light grey and I can’t press
   any buttons or do anything. It’s like looking at my dashboard through a grey 
   screen. I’ve tried signing out and signing back in…I have a screenshot but don’t
   know how to include that here, so apologies if this isn’t clear.
 * [https://wordpress.org/plugins/tweetthis/](https://wordpress.org/plugins/tweetthis/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [John Morris](https://wordpress.org/support/users/jtmorris/)
 * (@jtmorris)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-workinggrey-page/#post-6067657)
 * I’m sorry to hear Tweet This isn’t working properly.
 * I just released an update today that drastically changes how that popup box works,
   so my suggestions will depend on the plugin version. Version 1.3.0 is the version
   that made the changes. Anything before that is the old style box.
 * **Potential Pre-1.3.0 Solution**
    If the plugin version is pre-1.3.0, updating
   the plugin will probably fix it, because of the changes. WordPress only checks
   for plugin updates once or twice a day, so it may take some time to show the 
   update. There are [plugins available](https://wordpress.org/plugins/force-plugin-updates-check/)
   that can force WordPress to look.
 * **Potential 1.3.0 Solution**
    If the plugin is at version 1.3.0, then try updating
   to 1.3.1 or later. I just released version 1.3.1 with a possible fix based on
   your description. It wasn’t happening on any of my sites, but upon searching,
   I think I found what was happening on yours.
 * **If none of the above worked.**
    If, version 1.3.1 or later still has this problem,
   then the screenshot would be very useful. WordPress.org doesn’t allow posting
   images here, but you can upload it somewhere else and include a link, or you 
   can email it to me ([johntylermorris@jtmorris.net](https://wordpress.org/support/topic/plugin-not-workinggrey-page/johntylermorris@jtmorris.net?subject=Grey%20Page%20Screenshot)).
 * If you want to upload the image, there are lots of options. A free choice that
   doesn’t require registration or an account is [PostImage.org](http://postimage.org).
   Just browse to the screenshot on your computer, then click Upload. Once uploaded,
   there will be a link to the picture available underneath the image. Simply reply
   here and paste in the link.
 *  Plugin Author [John Morris](https://wordpress.org/support/users/jtmorris/)
 * (@jtmorris)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-workinggrey-page/#post-6067983)
 * Haven’t heard back in over two weeks. Marking this topic as resolved.
 * If it’s not resolved, let me know. Please provide the information above. I will
   reopen the issue then.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not working/grey page’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/tweetthis_1a354f.svg)
 * [Tweet This](https://wordpress.org/plugins/tweetthis/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tweetthis/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tweetthis/)
 * [Active Topics](https://wordpress.org/support/plugin/tweetthis/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tweetthis/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tweetthis/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [John Morris](https://wordpress.org/support/users/jtmorris/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-not-workinggrey-page/#post-6067983)
 * Status: resolved