Title: Plugin not working – subdomain not found
Last modified: August 21, 2016

---

# Plugin not working – subdomain not found

 *  [swinston1000](https://wordpress.org/support/users/swinston1000/)
 * (@swinston1000)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/)
 * Hiya
 * I installed 1.07 of your plugin and saw the following error where I placed the
   shortcode:
 * Fatal error: Call to undefined method WP_Error::enable_order_by_date() in /home/
   dangreen/public_html/devsites/playboy/wp-content/plugins/submission-manager-by-
   submittable/submittable.php on line 333
 * I commented out the offending line which got rid of that error. However, now 
   if you look at [http://playboy.tlvwebdevelopment.com/become-a-playmate/](http://playboy.tlvwebdevelopment.com/become-a-playmate/)
   you will see it says my subdomain is invalid. I have followed the instructions
   exactly so hope you can advise me on a fix. Thanks!
 * Best Regards
 * Steven
 * [http://wordpress.org/extend/plugins/submission-manager-by-submittable/](http://wordpress.org/extend/plugins/submission-manager-by-submittable/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [mfitzerald](https://wordpress.org/support/users/mfitzerald/)
 * (@mfitzerald)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/#post-3911744)
 * Hi. I’m sorry. Can you send use your Publication name to [support@submittable.com](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/support@submittable.com?output_format=md)
   and we’ll look at the log for errors.
 * Sorry you ran into this. We look forward to getting it fixed asap.
 * Best,
    Michael
 *  Thread Starter [swinston1000](https://wordpress.org/support/users/swinston1000/)
 * (@swinston1000)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/#post-3911776)
 * Hi Michael
 * Thanks for the response… it’s OK now as I have now set it up so the completed
   form is just set up as an e-mail to submittable. If I run into any future problems
   I’ll be in touch. Thanks!
 * Steven
 *  Plugin Author [mfitzerald](https://wordpress.org/support/users/mfitzerald/)
 * (@mfitzerald)
 * [12 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/#post-3911780)
 * Steven,
    Ok, sounds good. To use the email api, you’ll want to make sure the 
   emails ‘forward’ from the submitter’s email.
 * Best,
    Michael

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not working – subdomain not found’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/submission-manager-by-submittable_977a6a.
   svg)
 * [Submittable](https://wordpress.org/plugins/submission-manager-by-submittable/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/submission-manager-by-submittable/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/submission-manager-by-submittable/)
 * [Active Topics](https://wordpress.org/support/plugin/submission-manager-by-submittable/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/submission-manager-by-submittable/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/submission-manager-by-submittable/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [mfitzerald](https://wordpress.org/support/users/mfitzerald/)
 * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/plugin-not-working-subdomain-not-found/#post-3911780)
 * Status: not resolved