Hi gabriele,
What’s the text inside of the tracking form?
I don’t know. That’s how it appears even if I refresh the page.
Hi gabriele,
I think that the bottom of the text is just being hidden. Can you post a link to the page? I think a line or two of CSS would fix the problem, and I’d be happy to figure out what needs to be added.
Hello,
I installed this plugin too.
Sending email function works fine. I can see a order # there.
But it can’t search the order number.
Please take a look at this link and tell me how can I fix it. Click
Test order # is test-002.
Thanks.
Hey kujhoon,
I’d be happy to take a look, but we’d probably need to take a look in the admin side. Would you be able to send credentials to Contact@EtoileWebDesign.com?
I’m having the same problem of submitting an order number and not getting a result.
Order number is: cb1001
Sample page: Click.
Password is “printing” – (no quotes).
I would appreciate assistance and would gladly pay for pro version if this works.
Thanks, Chris
Hello.
I have updated to the new version but I have the same problem.
This is the page: Click
tracking number example K9298372647283
Hello, Rustaurius.
I did send you email but you didn’t reply me yet.
I am still here and waiting your anwser.
Thanks.
Hi All,
Can you check what the “Email Confirmation” is set to on the “Options” page? It should be set to either “No” or “User Entered”, unless you’re using a user management plugin. That seemed to be the problem on kujhoon’s site.
Hi.
It’s not fixed for me 🙁 .
Hi Gabriele,
What setting does “Email Confirmation” have on your options page?
Hello.
I have tried all the options available in the Email Confirmation. None works.
Hello
I have bought the full version of this plugin but I have the same problem. Please help me.
I am using Customizer theme…can it be because of that? Thank you.
Hi gabriele,
Could we move this over to e-mail, so that we can work on what might be going on in your specific case? Our e-mail is contact@etoilewebdesign.com.
Can you check what the “Email Confirmation” is set to on the “Options” page? It should be set to either “No” or “User Entered”, unless you’re using a user management plugin. That seemed to be the problem on kujhoon’s site.
This worked for me. Thanks so much!
