I have problem with plugin on wordpress multi. After installation, is not showing plugin in setting section, in child websites.
Thanks for any help.
Would you please be so kind and send us the link to the blog where you’re having those problems? Also — what’s wordpress multi and child websites?
We’d love to know more in order to help you out. Let us know here or on our email address: firstname.lastname@example.org
Looking forward to your reply! Take care & have a nice day!
I have the same problem on Multisite. Your immediate support is greatly appreciated.
Plugin had been Network Enabled.
Power Admin users are working well. For example siteA & siteB are owned by admin, both are running well.
siteC was owned by userA, no admin rights. Plugin cannot activate.
Error appear when click on “Turn On” button.
Error Message: You do not have sufficient permissions to access this page.
Hey @shneoh, thanks for reaching out, we’ll do our best to help you out!
The thing is, our plugin works best only if you have full page permissions for all WordPress’s Dashboards. Could this be the case why our plugin is not behaving properly? Any chance you could get those admin permissions?
Let me know if this is possible or if I misunderstood you in any way — I’ll gladly help!
Take care & have a nice day!
Thanks for quick response. Yes, the user tested with problem is those who dont have admin permissions. Since the site running is kind of multi-user-multi-sites environment, the users are not going to give any admin rights.
Any work-around so they can enjoy the benefits of your plugin without giving them admin rights?
To my understanding, a multi-site plugin like yours, should enables all level of users rights to have their own settings. This will only can called as multi-site plugin.
Hm, yes, I can now understand your problem, but I’m afraid this is yet not possible with our plugin.
The admin can enable our plugin to be activated for all of his sub-users (power or non-power users), but I’m afraid this is the only way to get it working for all users.
But (!!!) — we have identified the problem (our fault, obviously) and we will look into the permission model of our plugins to prevent situations like yours in the future. Hopefully this will get sorted sooner than later!
Anywho — thanks for bringing this to our attention, we really appreciate it!
Do let me know if you have any more questions or if you need any additional assistance — I’ll gladly help!
Take care & have a nice weekend!
Has this issue been fixed yet?
I’m admin on a subsite of a multisite and I’m getting the same error that @shneoh described after clicking “Turn On”.
Hey, thanks for bumping this topic again, much appreciated!
We must admit that it slipped down on our to-do list, but we are still aware of it & eager to get it sorted.
But we would also appreciate some help with it, if possible. Is there a chance you could send us your WP Dashboard’s credentials, so that we could investigate further? We can completely understand if you’re not comfortable with sharing this with us, but I’m afraid this might be the only viable solution for us right now, since we cannot replicate the same multisite environment on our side. It also goes without saying that your privacy is to our upmost concern, after which we will take all the extra precaution possible.
Let us know what you think and we’ll do our best to help you out! I’m looking forward to your reply!
Take care & have a nice day!
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