Support » Plugin: WPtouch » Plugin not working at all

  • Resolved ElTaino

    (@eltaino)


    I just installed the plugin but when I check on my phone I don’t see any changes on the website at all. I also installed it on another website I use as a sandbox and it is working fine. The plugin is currently installed and activated. Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPtouch

    (@wptouch)

    Hi @eltaino,

    I’m checking https://www.modelkitsreview.com/ on a mobile browser and I’m seeing the WPtouch theme. I’m including a link to a screenshot for your reference. Let us know if you’re still having the issue on your end.

    https://i.imgur.com/Idb480N.png

    Thanks a lot for your prompt reply. I cleaned all cookies on my Android, and it doesn’t show on either Firefox or Chrome. I even installed another browser from the app store (Brave) and still doesn’t appear on my phone as mobile. I used my son’s iPod and it looks good. Like I said, on the test site, it is working fine on my Android. I wonder what could be.

    Plugin Author WPtouch

    (@wptouch)

    Thank you for checking. I do not have an Android device on hand to check, so I’m not sure if this is a device-specific issue or a site-specific issue. If you don’t mind, please check out live demo site of the Bauhaus theme at https://demo.wptouch.com/bauhaus/blog and let us know if you see the WPtouch theme.

    If you don’t see it, it will mean that it’s likely a device or browser-specific issue. If you do see the mobile theme, then it may be due a site configuration issue that we’ll help you investigate. Thank you.

    Thanks again for your help. I did clear all cookies and check on different mobiles. It is working like a charm.

Viewing 4 replies - 1 through 4 (of 4 total)
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