Support » Plugin: WPtouch » Plugin not working at all

  • Resolved ElTaino


    I just installed the plugin but when I check on my phone I don’t see any changes on the website at all. I also installed it on another website I use as a sandbox and it is working fine. The plugin is currently installed and activated. Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPtouch


    Hi @eltaino,

    I’m checking on a mobile browser and I’m seeing the WPtouch theme. I’m including a link to a screenshot for your reference. Let us know if you’re still having the issue on your end.

    Thanks a lot for your prompt reply. I cleaned all cookies on my Android, and it doesn’t show on either Firefox or Chrome. I even installed another browser from the app store (Brave) and still doesn’t appear on my phone as mobile. I used my son’s iPod and it looks good. Like I said, on the test site, it is working fine on my Android. I wonder what could be.

    Plugin Author WPtouch


    Thank you for checking. I do not have an Android device on hand to check, so I’m not sure if this is a device-specific issue or a site-specific issue. If you don’t mind, please check out live demo site of the Bauhaus theme at and let us know if you see the WPtouch theme.

    If you don’t see it, it will mean that it’s likely a device or browser-specific issue. If you do see the mobile theme, then it may be due a site configuration issue that we’ll help you investigate. Thank you.

    Thanks again for your help. I did clear all cookies and check on different mobiles. It is working like a charm.

Viewing 4 replies - 1 through 4 (of 4 total)
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