• Resolved pastidea

    (@pastidea)


    When checking out with Stripe, the following error message appears:
    Please fill out all required fields.

    Even if all the fields have been filled out.
    The checkout works with the other payment methods.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Clayton R

    (@mrclayton)

    Hi @pastidea,

    In version 3.2.3 a validation was added to ensure all required fields are populated before processing the credit card form. I can see on your checkout page that the billing_vat is required but for some reason it’s not displayed on the checkout page.

    Do you know why that field is required but not displaying on your checkout page? I verified that it’s been set to display: none;

    Kind Regards,

    Thread Starter pastidea

    (@pastidea)

    Thank you for your reply.
    That field is required, but only if the “company” field is filled out, so only for companies, not for private customers (for those, the field doesn’t show up).
    Is there a way to solve this rather then making it optional?

    Plugin Author Clayton R

    (@mrclayton)

    Hi @pastidea,

    I will need to add some additional code so that fields like that are excluded from the validation since they are required but not visible.

    Can you reach out to me via the Help button located on all the Stripe plugin pages so you can help me test?

    Kind Regards,

    Thread Starter pastidea

    (@pastidea)

    Yes, will do that. Thank you!

    Plugin Author Clayton R

    (@mrclayton)

    Setting to resolved. In the next version of plugin, a check will be added for scenarios outlined by @pastidea.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin not working after updating to 3.2.3’ is closed to new replies.