Title: Plugin not working
Last modified: September 28, 2020

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# Plugin not working

 *  Resolved [splukkel](https://wordpress.org/support/users/splukkel/)
 * (@splukkel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/)
 * Hi!
 * My plugin is not working correctly anymore.
 * It doesn’t add contacts and/or producttags anymore.
 * What to do?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [mtreherne](https://wordpress.org/support/users/mtreherne/)
 * (@mtreherne)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/#post-13465879)
 * Please can you check a few settings for me so that I know what should be expected
   with your setup. In the wc-ac-hook settings (WooCommerce > Settings > Integrations)
   what are the following:
 * – Add/Update Contact: Is this checked or unchecked?
    – Track Order Status: Is
   this checked or unchecked? – Debug Log: Is this enabled?
 * If the debug log is not enabled then please check box to enable. Then I can troubleshoot
   your next order if necessary.
 * See the following link about debug log
    [Debug Log FAQ](https://wordpress.org/plugins/wc-ac-hook/#i%E2%80%99m%20having%20problems%20syncing%20contacts%2C%20can%20i%20view%20a%20debug%20log%3F)
 *  Thread Starter [splukkel](https://wordpress.org/support/users/splukkel/)
 * (@splukkel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/#post-13468801)
 * Hi! thanks!
 * – Add/Update Contact: unchecked
    – Track Order Status: unchecked – Debug Log:
   Enabled
 * Let me know how you can help.
 *  Plugin Author [mtreherne](https://wordpress.org/support/users/mtreherne/)
 * (@mtreherne)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/#post-13469167)
 * Please can you send me the last few entries in the debug log.
 * Thanks
 *  Thread Starter [splukkel](https://wordpress.org/support/users/splukkel/)
 * (@splukkel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/#post-13470813)
 * I think I fixed it… for now!
 * I saw in the log that de credentials from ActiveCampaign were wrong. Don’t know
   how that suddenly happened. But I replaced them and it’s working again!
 * Hope it continues to.
 * Thanks for pointing me to the log!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wc-ac-hook.svg)
 * [WC-AC Hook](https://wordpress.org/plugins/wc-ac-hook/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-ac-hook/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-ac-hook/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-ac-hook/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [splukkel](https://wordpress.org/support/users/splukkel/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-not-working-951/#post-13470813)
 * Status: resolved