• Resolved jjcmtam

    (@johnjohn1003)


    Suddenly not working. I have tried to disable other plugin but still cannot use. Also, I have tried in another website and also not working.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support lusp

    (@lusp)

    Hi @johnjohn1003,

    Could you please provide us with some more details what are the symptoms of Flexible Shipping plugin not working properly? Are you not able to add the rules, are they not being calculated or is the problem somewhere else?

    I’m looking forward to your answer.

    Kind regards,

    jjcmtam

    (@johnjohn1003)

    The problem is not being calculated. I have tried to deleted it and add it again. But the result remain the same.

    It’s working fews day ago. I have already deactivate the other plugin installed in these few days. But it is not working either.

    Thank you!

    Plugin Support lusp

    (@lusp)

    Hi @johnjohn1003,

    From what you have written it looks like there might be something wrong with the plugin or shipping method configuration. Could you please send us the screenshots illustrating your Flexible Shipping shipping methods configuration and provide us with the site’s URL where the problem occurs?

    Kind regards,

    jjcmtam

    (@johnjohn1003)

    Thank you for your reply.
    In my setting, I would like to set up a shipping discount if the order over $150.
    So I set it up by Minimum $150 and cost per order is -5. It is working few days ago but now can’t.

    And I have just tested, if I put Minimum $150 and cost per order is 5. It is working.

    But -5 is not working. Is there any changes of your plugin to cause this issue?
    Thanks a lot.

    Plugin Contributor grola

    (@grola)

    Hi,

    can you provide us screenshot with shipping method settings?

    Kind regards

    jjcmtam

    (@johnjohn1003)

    Plugin Support lusp

    (@lusp)

    Hi @johnjohn1003,

    Thank you for the screenshots. I’m afraid that putting negative values in the Cost per order column is not the proper way of applying the discounts and, in fact, the negative shipping cost value shouldn’t affect the cart total since they are two different parameters. The fact it was working previously was reported to WooCommerce authors as a bug. Once such rule is added now, it’s substracting the set value from the shipping cost, even when it reaches 0, substracting should be stopped and the shipping should be free. If the shipping cost amount is 0, it still substracts the negative value coming from the rule, but from the cart total this time, lowering the order value. At this moment the same problem happens if the WooCommerce Flat rate is used. That’s why we believe it will be fixed in the upcoming WooCommerce updates.

    However, we highly advise not to use the shipping cost calculation rules to apply the discounts reffering to order total, otherwise they may interfere with the other calculation mechanisms and may cause further malfunctioning. In your case I believe it would be much safer to use some additional plugin to apply the discount directly to order total instead of substracting it from the shipping.

Viewing 7 replies - 1 through 7 (of 7 total)
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