Title: Plugin not working
Last modified: July 15, 2020

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# Plugin not working

 *  Resolved [figure2](https://wordpress.org/support/users/figure2/)
 * (@figure2)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-906/)
 * Greetings,
 * I am having trouble with this plugin. I created a news ticker with two short 
   ticks as a test. It is supposed to appear in the header bar above the logo to
   the right of the contact info.
 * [[
 * I tried both the shortcode and the PHP snippet. No luck. neither one works. I
   can see that the plugin has added some divs and other HTML items. But it just
   isn’t working.
 * What is going wrong here?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-not-working-906%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [metaphorcreations](https://wordpress.org/support/users/metaphorcreations/)
 * (@metaphorcreations)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-906/#post-13127886)
 * Your theme is loading a second, modified version of jQuery that is causing a 
   javascript error when the ticker script attempts to run.
 * The default (packaged with your WP install) version of jQuery is loaded into 
   the head of your pages: [https://www.spacelift-theme.markhannondesign.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp](https://www.spacelift-theme.markhannondesign.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp)
 * Your theme is also loading the following version in the footer (before the ticker
   attempts to initialize): [https://www.spacelift-theme.markhannondesign.com/wp-content/themes/spacelift-products/js/jquery-3.5.1.slim.min.js?ver=3.5.1](https://www.spacelift-theme.markhannondesign.com/wp-content/themes/spacelift-products/js/jquery-3.5.1.slim.min.js?ver=3.5.1)
 * There’s a couple issues with this:
 * 1. Whenever jQuery is loaded twice on a page there are potentials for issues
   
   2. It’s bad practice to use custom versions of jQuery if you are using any plugins
   or themes that are not completely custom for your site. Developers build functionality
   based on the packaged version of jQuery, so using any other versions lead to 
   potential issues.
 * You will need to disable the custom version of jQuery and that should resolve
   the issue.
 *  Thread Starter [figure2](https://wordpress.org/support/users/figure2/)
 * (@figure2)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-906/#post-13127918)
 * Thanks for that. The 2nd Javascript was what was included in my bootstrap install.
   Han’t considered they might fight with each other.
 * Working now.
 *  Plugin Author [metaphorcreations](https://wordpress.org/support/users/metaphorcreations/)
 * (@metaphorcreations)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-906/#post-13127936)
 * Cool, thanks for the update!
 * Let me know if you have any other questions about the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin not working’ is closed to new replies.

 * ![](https://ps.w.org/ditty-news-ticker/assets/icon.svg?rev=2650696)
 * [Ditty – Responsive News Tickers, Sliders, and Lists](https://wordpress.org/plugins/ditty-news-ticker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ditty-news-ticker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ditty-news-ticker/)
 * [Active Topics](https://wordpress.org/support/plugin/ditty-news-ticker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ditty-news-ticker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ditty-news-ticker/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [metaphorcreations](https://wordpress.org/support/users/metaphorcreations/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-not-working-906/#post-13127936)
 * Status: resolved