Support » Plugin: Media.net Ads Manager » Plugin not working

  • Resolved mbiernat

    (@mbiernat)


    I have similar issues reported on this forum. I want to proactively help you troubleshoot.

    I initially had an issue “Not tags Available”, then with the last update, the screen is white. I can not do anything. I have never had this plugin working.

    I have the twenty-twenty theme installed.
    I have Akismet and Jetpack only for plugins.
    I have the most basic install and been using WP over 15 years. I know what I am doing.

    Yet the plugin does not work. Let me help you solve this.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author mnetadmanager

    (@mnetadmanager)

    Hey @mbiernat,
    Thank you for reaching out to us. We understand your concern.

    We’ll soon be releasing a support version for the twenty-twenty theme.

    Thank you for being patient,
    Media.net

    Thank you. At this juncture, I will temporarily use an alternative plugin. If media.net is working I will switch.

    I know this is a pipedream and perhaps a separate thread but, will the ads eventually work with AMP.

    mbiernat

    (@mbiernat)

    Do you have an estimated date for a working version release? If I activate the plugin now all I get is a message:
    “Reset password link sent to your email.” – which it was not. It is just a general error.

    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hello @mbiernat ,
    Sorry to hear that you’re still facing issues. Can you please try updating the plugin and see if that resolves your issue.

    If you still face any issue, can you please mail to pubsupport@media.net with your query and the list of your active plugins.

    Thank you for being patient,
    Media.net

    mbiernat

    (@mbiernat)

    Updating and reinstalling the plugin does not do it.
    Even with no other plugins, it does not work.
    I think the media.net plugin does not work perhaps because of it is so new and still under development.
    I am curious does any person has this plugin working who uses WordPress?

    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hey @mbiernat ,
    Can you please share some screenshots so that we can debug it. Also if you can share the screenshot of the console on media.net plugin page, it would be really helpful.
    And if it is possible for you then can you please let us know the php version of your website?

    Thank you for the cooperation,
    Media.net

    mbiernat

    (@mbiernat)

    php 7.4
    5.3.2 WordPress
    Media.net v2.4.12

    My Media.net dashboard is blank and does not work. Just a gray blank screen.
    Except for a message that says”reset password link sent”
    Nothing else. All grey.

    mbiernat

    (@mbiernat)

    WordPress Forums do not have the ability to post images from my understanding. That is why I described it to you.

    I also tried with other versions of php such as 7.0 and 7.2 and it does not work.

    Again, just a plain WordPress install.

    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hey @mbiernat ,
    It seems like you might be getting cached scripts. Can you try deleting cache and retrying.
    Or you can try hard refreshing on the media.net plugin page by pressing Ctrl + F5.

    Thank you for cooperation,
    Media.net

    mbiernat

    (@mbiernat)

    I deleted all cache for all time
    I deleted the plugin.
    I reinstalled the plugin.
    I refreshed the plugin.
    I tried in multiple browsers on different computers and OS.
    I deactivated all other plugins.
    It does not work.
    What percentage of users have this working successfully?

    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hey @mbiernat ,
    Can you please share the screenshots via https://prnt.sc
    Also the screenshot of the console.

    mbiernat

    (@mbiernat)

    Thank you again for the replies and your persistence.

    Here is the screenshot of my console.

    https://prnt.sc/qj88c6.

    It should be noted that neither the “back to login” works nor was an email sent.

    It’s just a false screen that randomly appeared.

    • This reply was modified 10 months ago by mbiernat.
    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hello @mbiernat ,
    Thank you for being patient.
    We’re trying to identify the cause of the issue. The screenshot you attached does give us some clue.
    Can you please also provide the screenshot of the Web console. You can open the console with the following shortcuts:
    Windows, Linux: Ctrl + Shift + J
    MacOS: Cmd + Opt + J or Shift + ⌘ + J.

    Thank you again for your cooperation. It is really appreciated.
    Media.net

    mbiernat

    (@mbiernat)

    https://prntscr.com/qj8vab

    Thank you again.

    Plugin Author mnetadmanager

    (@mnetadmanager)

    Hey @mbiernat ,
    Can you please update and see if your issue is resolved.
    If you still face the issue then can you please share the screenshot of the Chrome browser’s Web console for debugging purpose.

    Thank you.
    Media.net

Viewing 15 replies - 1 through 15 (of 16 total)
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